Dominique Stevenson
Granada Hills,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Financial Care Analyst
Cedar Sinai Medical Center
12.2016 - 01.2026
- Analyzed complex patient accounts to identify reimbursement barriers, payment variances, billing discrepancies, and revenue recovery opportunities across multiple payer types.
- Conducted comprehensive root cause analysis of claim denials, underpayments, authorization issues, and reimbursement delays to accelerate financial resolution.
- Leveraged Epic and payer portals to investigate financial transactions, interpret account activity, and resolve high-value, complex revenue cycle issues.
- Interpreted Medicare, Medicaid, commercial payer policies, and contractual guidelines to ensure compliant reimbursement and accurate financial outcomes.
- Identified recurring reimbursement trends and workflow inefficiencies, escalating findings and supporting process improvements that strengthened revenue cycle performance.
- Partnered with Revenue Integrity, Coding, Patient Access, Case Management, Utilization Review, and Managed Care teams to resolve cross-functional reimbursement challenges.
- Managed a high-volume portfolio of complex accounts while consistently exceeding productivity, quality, accuracy, and service-level expectations within a nationally recognized academic medical center.
- Ensured compliance with HIPAA, federal regulations, payer requirements, and organizational policies while delivering accurate financial analysis and exceptional patient financial support.
Patient Access Representative
Southern California Hospital at Hollywood
07.2016 - 12.2016
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and pre-authorization procedures to enhance patient access and minimize delays.
- Collaborated with clinical staff to coordinate patient appointments, improving scheduling efficiency and reducing wait times.
- Trained new team members on systems and protocols, fostering a knowledgeable workforce for optimal patient service delivery.
Health Information Technician
IPC – The Hospitalist Company
09.2012 - 07.2016
- Managed electronic health record (EHR) systems to ensure accurate patient data entry and retrieval.
- Analyzed and verified medical coding for compliance with regulatory standards and internal policies.
- Streamlined processes to enhance data accuracy, improving overall workflow efficiency within the department.
- Collaborated with healthcare providers to resolve discrepancies in patient records and improve documentation quality.
Patient Support Coordinator
Intelli-Heart Services
12.2009 - 09.2012
- Coordinated client support services to enhance patient care and satisfaction.
- Facilitated communication between healthcare providers and clients for seamless service delivery.
- Developed individualized support plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted support strategies to meet evolving needs.
Education
Associate of Science - Health Information Technology
Santa Barbara City College
Santa Barbara, CA12-2024
Medical Coding
Santa Barbara City College
Santa Barbara, CA12-2024
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Financial Care Analyst
Cedar Sinai Medical Center
12.2016 - 01.2026
Patient Access Representative
Southern California Hospital at Hollywood
07.2016 - 12.2016
Health Information Technician
IPC – The Hospitalist Company
09.2012 - 07.2016
Patient Support Coordinator
Intelli-Heart Services
12.2009 - 09.2012
Medical Coding
Santa Barbara City College
Associate of Science - Health Information Technology
Santa Barbara City College