Dominique Stevenson
Granada Hills,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Financial Care Analyst
Cedar Sinai Medical Center
Los Angeles, CA
12.2016 - 01.2026
- Analyzed complex patient accounts to identify reimbursement barriers, payment variances, billing discrepancies, and revenue recovery opportunities across multiple payer types.
- Conducted comprehensive root cause analysis of claim denials, underpayments, authorization issues, and reimbursement delays to accelerate financial resolution.
- Leveraged Epic and payer portals to investigate financial transactions, interpret account activity, and resolve high-value, complex revenue cycle issues.
- Interpreted Medicare, Medicaid, commercial payer policies, and contractual guidelines to ensure compliant reimbursement and accurate financial outcomes.
- Identified recurring reimbursement trends and workflow inefficiencies, escalating findings and supporting process improvements that strengthened revenue cycle performance.
- Partnered with Revenue Integrity, Coding, Patient Access, Case Management, Utilization Review, and Managed Care teams to resolve cross-functional reimbursement challenges.
- Managed a high-volume portfolio of complex accounts while consistently exceeding productivity, quality, accuracy, and service-level expectations within a nationally recognized academic medical center.
- Ensured compliance with HIPAA, federal regulations, payer requirements, and organizational policies while delivering accurate financial analysis and exceptional patient financial support.
Patient Access Representative
Southern California Hospital at Hollywood
Los Angeles, CA
07.2016 - 12.2016
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and pre-authorization procedures to enhance patient access and minimize delays.
- Collaborated with clinical staff to coordinate patient appointments, improving scheduling efficiency and reducing wait times.
- Trained new team members on systems and protocols, fostering a knowledgeable workforce for optimal patient service delivery.
Health Information Technician
IPC – The Hospitalist Company
North Hollywood, CA
09.2012 - 07.2016
- Managed electronic health record (EHR) systems to ensure accurate patient data entry and retrieval.
- Analyzed and verified medical coding for compliance with regulatory standards and internal policies.
- Streamlined processes to enhance data accuracy, improving overall workflow efficiency within the department.
- Collaborated with healthcare providers to resolve discrepancies in patient records and improve documentation quality.
Patient Support Coordinator
Intelli-Heart Services
Los Angeles, CA
12.2009 - 09.2012
- Coordinated client support services to enhance patient care and satisfaction.
- Facilitated communication between healthcare providers and clients for seamless service delivery.
- Developed individualized support plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted support strategies to meet evolving needs.
Education
Associate of Science - Health Information Technology
Santa Barbara City College
Santa Barbara, CA12-2024
Medical Coding
Santa Barbara City College
Santa Barbara, CA12-2024
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Financial Care Analyst
Cedar Sinai Medical Center
12.2016 - 01.2026
Patient Access Representative
Southern California Hospital at Hollywood
07.2016 - 12.2016
Health Information Technician
IPC – The Hospitalist Company
09.2012 - 07.2016
Patient Support Coordinator
Intelli-Heart Services
12.2009 - 09.2012
Medical Coding
Santa Barbara City College
Associate of Science - Health Information Technology
Santa Barbara City College