Dominique Stone
St Louis,United States
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance customer loyalty through attentive service and effective complaint handling. Skilled in inventory control and adept at promoting products, consistently achieving sales goals while maintaining a calm demeanor under pressure.
Overview
6
6
years of professional experience
Work History
Shift Manager/Supervisor
Starbucks
11.2018 - 07.2021
- Made and served customer-specific café beverages with focus on speed, quality and consistency.
- Trained new employees on company policies, procedures, recipes, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Daily tracking of customer sales, and product usage.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Bartender
Bartolino's Restaurant & Pizza
10.2020 - 09.2023
- Answered customer questions, and delivered exceptional guest experiences through attentive service and quick response to issues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Routinely handle over 400 customer card, and cash transactions, within a 6 hour work shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bar-aids on drink preparation, garnish preparation, station organization and sanitation protocol.
Cafe Master
St. Louis Science Center
06.2020 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Maintained clean and attractive product displays to entice customer purchases.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Team Lead
Tempur Sealy
09.2023 - 03.2025
- Greeted each and every customer warmly, and with a smile.
- Provided outstanding customer service, while helping with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Vashon Academy
St Louis, MissouriSkills
- Team Goal Accomplishing
- Product Promotion
- Selling Techniques
- Exterior Patrolling
- Attentive Service
- Customer Needs Assessments
- Guest Experiences
- Complaint Handling
- Calm and Professional Under Pressure
- Verbal and Written Communication
Timeline
Sales Team Lead
Tempur Sealy
09.2023 - 03.2025
Bartender
Bartolino's Restaurant & Pizza
10.2020 - 09.2023
Cafe Master
St. Louis Science Center
06.2020 - 09.2023
Shift Manager/Supervisor
Starbucks
11.2018 - 07.2021
High School Diploma -
Vashon Academy
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