Summary
Overview
Work History
Education
Skills
Timeline
Generic

DOMINIQUE STONER

Seattle,WA

Summary

Dynamic hospitality professional with over 11 years of diverse experience specializing in administration, operations, training, and customer experience enhancement. Proven ability to streamline processes and elevate service standards, ensuring exceptional guest satisfaction and operational efficiency. Eager to leverage expertise in a full-time role that fosters growth and innovation within a forward-thinking organization. Prepared to contribute immediately to team success and drive impactful results.

Overview

10
10
years of professional experience

Work History

SUPERVISOR - STAFF TRAINER, FLOOR LEAD

Mr West Cafe & Bar
03.2022 - Current
  • Directed daily operations for a 20-member team in a high-traffic downtown Seattle café, ensuring service excellence, aligning communication with management objectives, and driving business performance.
  • Trained and mentored 15+ employees, enforcing policies and resolving conflicts through transparent communication, fostering high team performance, retention, and strong employee relations.
  • Oversaw $70K+ in weekly financial transactions, swiftly resolving customer concerns, and achieved a 15% supply cost reduction through meticulous inventory control, vendor negotiations, accountability measures, and strict compliance with state guidelines.

SERVER

Ivan’s Salmon House
06.2019 - 09.2021
  • Delivered exceptional customer service in a busy tourist setting by ensuring accurate orders, memorable dining experiences, and enhancing guest satisfaction through in-depth menu knowledge.
  • Collaborated closely with team members, maintaining professionalism and composure in ambiguous or conflict situations to streamline operations and improve service efficiency.
  • Handled transactions and maintained precise financial records to retain fiscal integrity for management.
  • Maintained and enforced cleanliness and adhered to health and safety standards to contribute to a safe dining environment by keeping track of scheduled inspections and reporting.
  • Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

HOST – Front Desk, EXPO

Il Fornaio Restaurant
08.2015 - 06.2019
  • Directed front desk operations and reservations across in-person, phone, and online platforms, synchronizing efforts with service and kitchen teams to deliver authentic Italian dining experiences.
  • Orchestrated private event scheduling, shift coordination, inventory control, and preparation timelines to optimize daily operations and special event execution.
  • Resolved customer and staff needs with urgency and precision, leveraging critical thinking in crisis situations while enforcing rigorous health and safety compliance.
  • Supported needs of 8-10- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Education

HIGH SCHOOL DIPLOMA -

Chief Sealth International
Seattle, WA
06.2015

Skills

  • Proficient in Microsoft Office Suite
  • Analytical thinking
  • Operations management
  • Schedule development
  • Project management
  • Conflict resolution
  • Inventory oversight
  • Expectation setting
  • Coaching and mentoring
  • Payroll processing
  • Department organization
  • Teamwork and collaboration

Timeline

SUPERVISOR - STAFF TRAINER, FLOOR LEAD

Mr West Cafe & Bar
03.2022 - Current

SERVER

Ivan’s Salmon House
06.2019 - 09.2021

HOST – Front Desk, EXPO

Il Fornaio Restaurant
08.2015 - 06.2019

HIGH SCHOOL DIPLOMA -

Chief Sealth International

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