Dominique Suarez
eBilling Team Lead
Wesley Chapel,FL
Summary
Results-driven eBilling professional with 7+ years of progressive experience at Baker McKenzie, advancing through analyst, specialist, and supervisory roles. Expert in global eBilling workflow management, invoice lifecycle oversight, client-specific billing compliance, timekeeper maintenance, and cross-functional coordination across multiple offices. Recognized for strong leadership, process optimization, problem resolution, and a commitment to delivering accurate and timely billing outcomes.
Experienced with managing inventory systems, ensuring accuracy and efficiency in stock control. Utilizes strong analytical skills and attention to detail to optimize inventory processes. Track record of effective team leadership and communication, ensuring seamless coordination and operational success.
Overview
29
29
years of professional experience
Work History
E-Billing Inventory Supervisor
Baker McKenzie
Tampa, FL
01.2023 - Current
- Lead and mentor global eBilling inventory team of 9 across Tampa, Buenos Aires, and Belfast, ensuring timely and accurate invoice submissions and tracking.
- Oversee rejected invoice queues, updating status categories, coordinating resolutions, and executing resubmissions as needed.
- Generating and analyzing eBilling reports to identify trends, performance metrics, and areas for improvements.
- Partner with Timekeeper Maintenance to resolve rate issues, secondary rejections, and vendor-specific discrepancies.
- Ensure compliance with Outside Counsel Guidelines and monthly billing deadlines.
- Collaborate with pricing, implementation, in-market teams, and technical teams on submission challenges and API corrections.
- Utilize tools such as Salvo, EMT, Collaborati, and SharePoint to monitor workflow visibility, reporting, and team performance.
- Train and mentor eBilling analysts and support specialists, reinforcing process consistency and documentation standards.
- Conducting training sessions for client support and billing department on submission portal and vendor portals and processes.
- Developing and implementing inventory control policies and procedures, as well as ensuring compliance with relevant legislation and industry standards.
E-Billing Support Specialist
Baker McKenzie
Tampa, FL
01.2021 - 01.2023
- Managed invoice submissions, accrual submission, troubleshooting technical errors, vendor portal authentication issues, and LEDES formatting exceptions
- Researched and responded to internal inquires through ServiceNow tickets regarding eBilling issues, including information regarding client matters, timekeeper, billing rates, etc.
- Reviewed and corrected timekeeper and matter-related discrepancies before invoice submission to avoid client rejections.
- Coordinated closely with billing, pricing, and implementation teams to interpret client requirements and ensure compliance.
- Assisted in maintaining Quick Reference Guides (QRGs), process updates, and training materials for global teams.
- Managed billing inquiries, ensuring timely resolution and enhanced client satisfaction.
- Provided operational support across multiple regions, ensuring smooth transitions during new client onboarding or process changes.
- Initiated corrective measures and communicated with billing attorneys, business professionals, and clients as appropriate.
Billing / E-Billing Analyst
Baker McKenzie
Tampa, FL
01.2019 - 01.2021
- Performed day-to-day invoice validation and submission activities for global client portfolios.
- Identified billing errors, incorrect rate loads, matter mapping issues, and other discrepancies impacting submission success.
- Ensured accuracy of LEDES files, currency codes, tax mappings, and client-specific metadata requirements.
- Communicated directly with in-market teams to gather missing information, clarify billing details, and resolve rejection root causes.
- Supported data cleanup initiatives and contributed to standardizing billing processes across offices.
Billing and Accounts Receivable Administrator
A-American Container & Trailer
Tampa, FL
08.2017 - 07.2019
- Processed high volumes of invoices, ensuring accuracy and timely billing for customer accounts.
- Managed collections activities, reconciled customer accounts, addressing discrepancies and resolving disputes efficiently.
- Collaborated with sales and customer service teams to address client inquiries regarding billing issues.
- Developed reports on accounts receivable aging, providing insights for management review.
- Streamlined invoicing processes for increased efficiency and reduced errors in billing information.
- Managed the month-end close process, ensuring timely and accurate financial reporting relating to Accounts Receivable balances.
- Enhanced cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
Purchase Agent / Customer Service Representative
Ortho 1, Inc
10.2009 - 08.2017
- Negotiated pricing and terms with suppliers to optimize purchasing efficiency. Responsible for all overseas purchases - particularly in Germany.
- Managed procurement processes using ERP systems to ensure timely order fulfillment.
- Developed and maintained vendor relationships to enhance product quality and reliability.
- Conducted market research to identify cost-effective sourcing opportunities for materials.
- Analyzed inventory levels to forecast demand and reduce excess stock effectively.
- Expedited critical orders when needed, resolving potential delays and ensuring timely delivery of key materials.
- Proficient in processing and maintaining accounts payable records, maintaining the general ledger, handling customer inquiries and complaints, processing customer billing and customer invoices.
Tax Compliance Specialist
Commerzbank AG
Frankfurt Am Main, Germany
07.1997 - 07.2009
- Ensured compliance with regulatory requirements and internal policies through thorough documentation reviews.
- Responsible for the department's transactions of tax assessment notices, including data processing and verifying the incoming trade tax assessment notices to the correspondence and the payment transactions between the banks and the municipality ot the local tax office.
- Managed payment transactions and correspondence between the bank and the Chamber od Industry and Commerce, and produced the formal notice of applicable basic rate, an explanation of turnover for the tourist tax, and the trade assessment notice for withholding tax on capital.
- Controlled and reclaimed outstanding double taxation debt between Germany and other foreign countries, as well as controlled the received receipts of the banks donation contributions.
Education
Master of Science -
Foreign Language Secretary School, KSB
Bad Nauheim, Germany07-1997
Medical Aid Assistant -
University Giessen
Giessen, Germany03-1990
High School Diploma -
Schrenzerschule Butzbach
Butzbach, Germany07-1986
Skills
- Billing Platforms: Salvo, LEDES Wizard, Collaborati, Legal Tracker, Tymetrix, Coupa, CounselLink, and many more
- Tools & Systems: EMT, SharePoint, ServiceNow, Excel, Power BI (working knowledge)
- Formats & Standards: LEDES 98B/2000, UTBMS Codes, client-specific billing rules
Accomplishments
- Successfully supervised global review of high-value invoice batches, including large-volume reconciliation efforts.
- Improved invoice rejection turnaround times through refined workflows and proactive cross-team communication.
- Contributed to multiple eBilling QRGs and internal process enhancements used across global offices.
- Played a key role in vendor portal migrations, new process rollouts, and enhancements to the Salvo platform.
Languages
German – Native / Main Language
English – Full Professional Proficiency
Spanish - Limited Working
Timeline
E-Billing Inventory Supervisor
Baker McKenzie
01.2023 - Current
E-Billing Support Specialist
Baker McKenzie
01.2021 - 01.2023
Billing / E-Billing Analyst
Baker McKenzie
01.2019 - 01.2021
Billing and Accounts Receivable Administrator
A-American Container & Trailer
08.2017 - 07.2019
Purchase Agent / Customer Service Representative
Ortho 1, Inc
10.2009 - 08.2017
Tax Compliance Specialist
Commerzbank AG
07.1997 - 07.2009
Master of Science -
Foreign Language Secretary School, KSB
Medical Aid Assistant -
University Giessen
High School Diploma -
Schrenzerschule Butzbach