Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Sullivan

Summary

Team-minded Training Store Manager with 20 years of experience training groups of employees in the Retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs. Flexible Training Store Manager excited to transition into a new store manager position. Outstanding curriculum development, delivery and assessment abilities. Tech-savvy with proficiency in Microsoft. A hardworking professional with over 20 years of experience.

Overview

21
21
years of professional experience

Work History

Store Manager Trainer

Dollar Generals
Chicago, IL
07.2019 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Drove sales and planned promotional and local store marketing activities.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Customer service, Training and store operation.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Opened and closed store [Number] days per week.

Store Manager

Dollar Tree
Merrillville, IN
06.2014 - 04.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Mail Carrier

USPS
Lagrange , IL
02.2012 - 01.2014
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately 150 customers per shift.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Store Manager Trainee

Aldi
Skokie, IL
05.2009 - 06.2011
  • Answered questions about store policies and addressed customer concerns.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Executive Assistant

Walgreens
Chicago, IL
10.2000 - 08.2010
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Education

High School Diploma -

Percy Lavon Julian
103rd
06.1988

Skills

  • Course Optimization
  • Customer Loyalty
  • Records Organization and Management
  • Supplier Monitoring
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Employee Interviewing
  • Course Materials Development
  • Administrative Management

Timeline

Store Manager Trainer

Dollar Generals
07.2019 - Current

Store Manager

Dollar Tree
06.2014 - 04.2019

Mail Carrier

USPS
02.2012 - 01.2014

Store Manager Trainee

Aldi
05.2009 - 06.2011

Executive Assistant

Walgreens
10.2000 - 08.2010

High School Diploma -

Percy Lavon Julian

Similar Profiles

CREATE PROFILE
Dominique Sullivan