Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Taylor

Decatur,GA

Summary

Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Swim Instructor

SafeSplash Swim School
Decatur, GA
03.2022 - Current
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Developed and implemented lesson plans based on individual student needs.
  • Mentored and trained new swim instructors on best practices.
  • Used music to motivate and energize classes.
  • Set up and broke down equipment before and after classes.

Customer Service

IGT Solutions
Knoxville, TN
10.2021 - 11.2021
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Aerotek
Duluth, GA
07.2021 - 09.2021
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Associate

EcoShield Pest Control
Norcross, GA
05.2021 - 06.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.

Temp Worker

Hire Dynamics Atlanta Ga
McDonough, GA
12.2020 - 02.2021
  • Performed general housekeeping and cleaning tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in training of new employees on company policies, procedures and processes.
  • Operated equipment and machinery safely to prevent accidents.
  • Maintained database systems to track and analyze operational data.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Observed packing operations to verify conformance to specifications.

Education

High School Diploma -

Archer High School
Lawrenceville, GA
08.2013 - 05.2017

Skills

Group and individual instruction

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Timeline

Swim Instructor

SafeSplash Swim School
03.2022 - Current

Customer Service

IGT Solutions
10.2021 - 11.2021

Customer Service Representative

Aerotek
07.2021 - 09.2021

Customer Service Associate

EcoShield Pest Control
05.2021 - 06.2021

Temp Worker

Hire Dynamics Atlanta Ga
12.2020 - 02.2021

High School Diploma -

Archer High School
08.2013 - 05.2017
Dominique Taylor