Dominique Taylor
General Manager
Dallas,Tx
Summary
Customer First leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
POTTERY BARN KIDS
09.2019 - Current
- Full financial, operational, and executive ownership of $3M store in Dallas market.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Sourced and developed relationships with customers and business partners to drive Business 2 Business as new revenue stream, growing portfolio by double digits year over year.
- Directly lead team of 16, expanding to 25 during peak business. Maximized efficiency and drove topline sales through building growth-focused culture of operational excellence, accountability, and engagement.
- Ownership of recruiting, hiring, training, and scheduling of team members, forecasting for business need and peak timeframes.
- Ownership of escalation process and resolution. Navigated challenging logistic and operational obstacles to meet client expectations and timelines, while maintaining 100% CSAT & Stella scores.
- Managed budget implementations based on sales and payroll resulting in strong P&L statements, delivering +29% operating contribution, margin improvement, and exceptional KPI results.
- Built strong relationships with customers both internally and externally through relationship-based sales principles, with focus on building trust and client retention. Partnered with sister brands to drive topline sales and Omni Brand designs, providing clients with a comprehensive and compelling space to meet their needs.
- Assumed ownership of operations with focus on safety and compliance, providing coaching and guidance to ensure compliance with OSHA and organizational standards.
PINK MANAGER
VICTORIA'S SECRET
12.2018 - 09.2019
- Leader in all visual execution and inventory management of a $2.5M business category.
- Cultivated associate talent through monthly touch bases and creating development plans to support succession planning and team development.
- Build leadership in operational efficiency (payroll, inventory management, recruiting, hiring, and onboarding)
- Regularly lead store visits with C Suites, sharing a compelling business presentation and walkthrough.
BEAUTY MANAGER
VICTORIA'S SECRET
08.2018 - 12.2018
- Leader in the execution of product placement and implementation of proper visual standards for a $1.5M business category.
- Created engaging merchandise presentations to motivate impulse purchases.
- Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
- Used daily/ weekly category sales reports to prioritize product placement based on store architecture and sales.
- Coaching associates on product knowledge and selling behaviors to drive results.
OPS AND STAFF SUPERVISOR
VICTORIA'S SECRET
04.2018 - 08.2018
- Lead the store in personal performance while owning Leader on Duty responsibilities on sales floor.
- Pilot the team in customer experience by consistently creating a compelling buying environment and setting a clear focus on performance goals.
- Utilizes brand tools to effectively drive results by empowering and inspiring peers to collaborate on an 'All in We Win' mindset.
SALES SPECIALIST
VICTORIA'S SECRET
05.2012 - 04.2018
- Engage with customers, read cues, and respond effectively to create a Best in Class experience.
- Build emotional connection, trust, and rapport with customers in order to make compelling recommendations and drive top line sales.
- Peer coaching to support team performance.
- Trained for merchandising and marketing; executing and maintaining visual standards to support customer experience.
- District mentor for training internal and external Sales Team Leaders.
Education
Associate of Arts - Business Administration And Management
Missouri Western State University
Saint Joseph, MO 05.2001 -
Skills
Customer Relationship Management
Timeline
GENERAL MANAGER
POTTERY BARN KIDS
09.2019 - Current
PINK MANAGER
VICTORIA'S SECRET
12.2018 - 09.2019
BEAUTY MANAGER
VICTORIA'S SECRET
08.2018 - 12.2018
OPS AND STAFF SUPERVISOR
VICTORIA'S SECRET
04.2018 - 08.2018
SALES SPECIALIST
VICTORIA'S SECRET
05.2012 - 04.2018
Associate of Arts - Business Administration And Management
Missouri Western State University
05.2001 -
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