Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Taylor

General Manager
Dallas,Tx

Summary

Customer First leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance.

Overview

12
12
years of professional experience

Work History

GENERAL MANAGER

POTTERY BARN KIDS
09.2019 - Current
  • Full financial, operational, and executive ownership of $3M store in Dallas market.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Sourced and developed relationships with customers and business partners to drive Business 2 Business as new revenue stream, growing portfolio by double digits year over year.
  • Directly lead team of 16, expanding to 25 during peak business. Maximized efficiency and drove topline sales through building growth-focused culture of operational excellence, accountability, and engagement.
  • Ownership of recruiting, hiring, training, and scheduling of team members, forecasting for business need and peak timeframes.
  • Ownership of escalation process and resolution. Navigated challenging logistic and operational obstacles to meet client expectations and timelines, while maintaining 100% CSAT & Stella scores.
  • Managed budget implementations based on sales and payroll resulting in strong P&L statements, delivering +29% operating contribution, margin improvement, and exceptional KPI results.
  • Built strong relationships with customers both internally and externally through relationship-based sales principles, with focus on building trust and client retention. Partnered with sister brands to drive topline sales and Omni Brand designs, providing clients with a comprehensive and compelling space to meet their needs.
  • Assumed ownership of operations with focus on safety and compliance, providing coaching and guidance to ensure compliance with OSHA and organizational standards.

PINK MANAGER

VICTORIA'S SECRET
12.2018 - 09.2019
  • Leader in all visual execution and inventory management of a $2.5M business category.
  • Cultivated associate talent through monthly touch bases and creating development plans to support succession planning and team development.
  • Build leadership in operational efficiency (payroll, inventory management, recruiting, hiring, and onboarding)
  • Regularly lead store visits with C Suites, sharing a compelling business presentation and walkthrough.

BEAUTY MANAGER

VICTORIA'S SECRET
08.2018 - 12.2018
  • Leader in the execution of product placement and implementation of proper visual standards for a $1.5M business category.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
  • Used daily/ weekly category sales reports to prioritize product placement based on store architecture and sales.
  • Coaching associates on product knowledge and selling behaviors to drive results.

OPS AND STAFF SUPERVISOR

VICTORIA'S SECRET
04.2018 - 08.2018
  • Lead the store in personal performance while owning Leader on Duty responsibilities on sales floor.
  • Pilot the team in customer experience by consistently creating a compelling buying environment and setting a clear focus on performance goals.
  • Utilizes brand tools to effectively drive results by empowering and inspiring peers to collaborate on an 'All in We Win' mindset.

SALES SPECIALIST

VICTORIA'S SECRET
05.2012 - 04.2018
  • Engage with customers, read cues, and respond effectively to create a Best in Class experience.
  • Build emotional connection, trust, and rapport with customers in order to make compelling recommendations and drive top line sales.
  • Peer coaching to support team performance.
  • Trained for merchandising and marketing; executing and maintaining visual standards to support customer experience.
  • District mentor for training internal and external Sales Team Leaders.

Education

Associate of Arts - Business Administration And Management

Missouri Western State University
Saint Joseph, MO
05.2001 -

Skills

    Customer Relationship Management

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Timeline

GENERAL MANAGER

POTTERY BARN KIDS
09.2019 - Current

PINK MANAGER

VICTORIA'S SECRET
12.2018 - 09.2019

BEAUTY MANAGER

VICTORIA'S SECRET
08.2018 - 12.2018

OPS AND STAFF SUPERVISOR

VICTORIA'S SECRET
04.2018 - 08.2018

SALES SPECIALIST

VICTORIA'S SECRET
05.2012 - 04.2018

Associate of Arts - Business Administration And Management

Missouri Western State University
05.2001 -
Dominique TaylorGeneral Manager