Dominique Taylor
Mableton,GA
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Independence Blue Cross
01.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Manage projects within strict time and budget constraints, achieving 100% compliance and successful completion of all key initiatives
- Implement an AI chat bot through a collaborative $80K project, resulting in a significant increase of 15K+ new enrollments during the peak open enrollment period
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Program Manager
ICON Plc
11.2020 - 10.2022
- Managed a team to enhance Patient Engagement initiatives, optimizing program operations and ensuring adherence to budgets exceeding $1 million
- Led the development and implementation of 30+ patient engagement projects, including timeline coordination, marketing material creation, payment administration, and stakeholder engagement
- Launched and maintained a patient advisory panel, adapting to a virtual format amid COVID-19 and overseeing more than 20 events within a quarterly budget of over $90,000
- Established comprehensive desk-level procedures for program management, mentoring two junior team members and maintaining a track record of 100% compliance with quality and financial standards
Project Manager
Signant Health
08.2021 - 06.2022
- Managed comprehensive clinical trial optimization projects, ensuring adherence to key performance indicators, effective risk management, and streamlined issue resolution
- Collaborated with executive leadership to formulate and implement strategic and operational plans, managing budgets exceeding $3 million and achieving stringent compliance with financial and contractual guidelines
- Enhanced client relationships and satisfaction through proactive issue management, facilitating effective communication, and delivering solution-focused outcomes in partnership with technical teams
Business Operations Coordinator
The Children's Hospital of Philadelphia
03.2019 - 12.2020
- Coordinated administrative functions related to finance and customer service, improving resource efficiency through targeted initiatives
- Designed and delivered training programs that facilitated the integration of employees into new roles, enhancing team competency and performance
- Managed strategic process improvement projects that streamlined procurement, achieving timely coordination of goods and services valued at over $100,000 for patient orders
Financial Service Representative
Penn Medicine
02.2016 - 02.2019
- Verified insurance eligibility and coverage for patients.
- Filed and maintained 50 patient records a day in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Financial Counselor
Children's Hospital of Philadelphia
04.2016 - 08.2018
- Acted as a liaison between patients and healthcare providers, advocating for their needs and facilitating productive conversations around treatment plans and goals.
- Enhanced client satisfaction by efficiently addressing and resolving insurance-related inquiries.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Verified insurance eligibility and coverage for patients.
- Managed 150 patient registration a day, confirming data accuracy and completeness.
Patient Service Associate
Penn Medicine
04.2014 - 02.2016
- Streamlined 200 appointment a day by scheduling for improved patient flow and reduced wait times.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Organized patient records and database to facilitate information storage and retrieval.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
Education
Ph.D. - Industrial And Organizational Psychology
Walden University
Minneapolis, MN05-2026
Master of Science - Organizational Development & Leadership
Saint Joseph's University
Philadelphia, PA05.2020
Bachelor of Science - Human Resource Management
Philadelphia University
Philadelphia, PA05.2017
Skills
- Project Management
- Agile/Scrum Methodologies
- Stakeholder Engagement
- Risk Assessment
- Quality Management
- Contract Management
- Budget Management
- Project Planning and Development
- Jira
- Workfront
- Microsoft Projects
- Smartsheet
- EPIC
- Confluence
Certification
- Project Management Professional (PMP), Project Management Institute
- Certified Scrum Master (CSM), Scrum Alliance
Timeline
Project Manager
Independence Blue Cross
01.2023 - Current
Project Manager
Signant Health
08.2021 - 06.2022
Program Manager
ICON Plc
11.2020 - 10.2022
Business Operations Coordinator
The Children's Hospital of Philadelphia
03.2019 - 12.2020
Financial Counselor
Children's Hospital of Philadelphia
04.2016 - 08.2018
Financial Service Representative
Penn Medicine
02.2016 - 02.2019
Patient Service Associate
Penn Medicine
04.2014 - 02.2016
Ph.D. - Industrial And Organizational Psychology
Walden University
Master of Science - Organizational Development & Leadership
Saint Joseph's University
Bachelor of Science - Human Resource Management
Philadelphia University
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