To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer years of progressive training experience and take on challenging new role at your company.
Hi, I’m
Dominique Thomas
Foley,AL
Summary
Overview
13
years of professional experience
Work History
Claires Stores Inc
Store Manager District Trainer
10.2019 - Current
Job overview
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Supported store opening by setting up office space, equipment and POS systems.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove sales and planned promotional and local store marketing activities.
- Assessed skill gaps for employees and developed training courses to meet identified.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in ear piercing, customer service and stocking.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented new learning strategies depending upon employees' skill levels.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed new employee orientation training process for more than 15 employees each year.
Southern Eye Group Of Alabama
Call Center Customer Service Representative
03.2018 - 02.2019
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Vystar Credit Union
Member Service Specialist
04.2017 - 02.2018
Job overview
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered functionality assistance via phone and online service platforms.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
CITI BANK
Customer Service Specialist
05.2016 - 04.2017
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered constant flow of customer calls upwards of 75, with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
AT&T
Technical Support Representative
04.2014 - 05.2016
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Type technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
ADIDAS
Sales Associate Supervisor
08.2013 - 12.2013
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
GULF COAST BEHAVIORAL MEDICINE
OFFICE ASSISANT
08.2012 - 10.2013
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Answered and managed 50-100 incoming and outgoing calls while recording accurate messages for distribution to office staff
COLD STONE CREAMERY
TEAM LEADER
06.2011 - 08.2013
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
CVS-PHARMACY
SHIFT-B SUPERVISOR
07.2011 - 11.2012
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Sonic DriveIn
Team Lead
07.2010 - 12.2011
Job overview
- Skated (car hopped), I was a cook, and I ran the register, cleaned and stocked all the food items in the store.
- Worked different stations to provide optimal coverage and meet production goals.
- Adjusted equipment to meet different productivity levels.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Florida State College At JacksonvilleJacksonville, FL
B.S DEGREE from FINANCIAL SERVICES
05.2025
University Overview
- Relevant Coursework: supervisory & retail management
- Professional Development: supervisory and management
Florida State College At JacksonvilleJacksonville, FL
A.S DEGREE from OFFICE ADMIN
05.2019
University Overview
- Awarded Microsoft office
- Dean's List Fall 2015
- Relevant Coursework: management & medical terminology
- Professional Development: office administration
MIDDLEBURG HIGH SCHOOLMiddleburg, FL
HIGH SCHOOL DIPLOMA from Diploma
05.2010
University Overview
- Honor Roll 2006-2010
- 3.6 GPA
- Extracurricular Activities: concert band, marching band
- Research Project: American sign language
Skills
- Oversee Administrative Functions
- Visual Merchandising
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Operational Standards
- Customer Interaction
- Hiring and Onboarding
- Inventory Tracking and Management
- Payroll Submission
- Merchandise Control
- Desktops, Laptops and Mobile Devices
- Compliance Requirements
- Product Analysis
- Job Assignments
- Store Layouts
- Process Development and Streamlining
- Training Methods
- Maintaining Clean Work Areas
- Rewards Programs
- Company Policy Compliance
- Manage Operations
- Cash Management
- Corrective Actions
- Accounting Records
- Operational Efficiency
- Business Leadership
- Employee Coaching
- Credit Card Transaction Processing
- Cross-Functional Team Development
- Team Meetings
Timeline
Store Manager District Trainer
Claires Stores Inc
10.2019 - Current
Call Center Customer Service Representative
Southern Eye Group Of Alabama
03.2018 - 02.2019
Member Service Specialist
Vystar Credit Union
04.2017 - 02.2018
Customer Service Specialist
CITI BANK
05.2016 - 04.2017
Technical Support Representative
AT&T
04.2014 - 05.2016
Sales Associate Supervisor
ADIDAS
08.2013 - 12.2013
OFFICE ASSISANT
GULF COAST BEHAVIORAL MEDICINE
08.2012 - 10.2013
SHIFT-B SUPERVISOR
CVS-PHARMACY
07.2011 - 11.2012
TEAM LEADER
COLD STONE CREAMERY
06.2011 - 08.2013
Team Lead
Sonic DriveIn
07.2010 - 12.2011
Florida State College At Jacksonville
B.S DEGREE from FINANCIAL SERVICES
Florida State College At Jacksonville
A.S DEGREE from OFFICE ADMIN
MIDDLEBURG HIGH SCHOOL
HIGH SCHOOL DIPLOMA from Diploma