Dominique Thomas
Prairieville,LA
Summary
Experienced senior consultant with several-years of background in the field. Strong structured thinking and problem-solving skills. Can provide excellent rapport and communication skills to clients. Talented in using advanced statistical techniques and methods. Attentive and goal-focused and can bring a successful approach to cultivating complex best practices, to meet organizational and regulatory expectations Knowledgeable in HUD and CDBG requirements/ guidelines,2 CFR, Section 504, Verification of Benefits, and reviewing files for accuracy during a close out process. Eager to learn new tasks and apply current skills to the new role.
Overview
12
12
years of professional experience
Work History
Senior Consultant (Compliance and Monitoring)
Cohn Reznick
Prairieville, LA
06.2021 - 11.2024
- Established strong working relationships with both internal teams, as well as external vendors and clients, by organizing and leading multiple weekly meetings to provide updates. Ensured that everyone was aware of the expectations ahead of the calls by creating and emailing meeting agendas prior to the calls.
- Audit applicant's documents to ensure that the documents meet FEMA Public Assistance Guidelines. Examples of documents reviewed were contracts, purchase orders, invoices, and financial statements. Requests for Information (RFI) were submitted for missing or non-compliant documents.
- Developed training materials and conducted trainings for multiple staff members on new processes.
- Developed and implemented regulatory compliance policies, procedures and best practices.
- Directed, coordinated, and reviewed work completed by junior consultants and other consultants. Oversaw quality control to identify inconsistencies and malfunctions within their work, to prevent audit risks.
- Participated in various internal committees regarding policy development and implementation initiatives related to corporate governance and compliance matters. Assisted with the creation of a 'Thought Piece' for the company on the topic of 2024 2 CFR 200 Changes.
QA/QC Analyst
Wittobrien
Prairieville, LA
04.2021 - 06.2021
- Assisted with development and implementation of quality assurance policies, objectives and procedures, such as the applicants appeal process, system platform process, and created the eligibility review process.
- Reviewed and analyzed rental applications to ensure quality, accuracy, and that all applications meet CDBG guidelines before the county processes payments to the applicants.
- Reviewed rental leases, W-9, property taxes, business licenses, and all other documents submitted by the applicant to ensure the document meets program guidelines.
- Returned files to the case manager after my review, informing them of the missing or ineligible documentation that was submitted. Informed the case manager of the correct documentation that is needed.
- Trained new case managers on the application system, how to complete an eligibility review, and informed them of what documents are required from the applicant.
Resource Linkage Coordinator
Louisiana Spirit-Capital Area Human Services
Baton Rouge, LA
09.2020 - 04.2021
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Assessed each resident's psychosocial needs.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Conduct Public Information presentations to community groups and other businesses to promote the organizational mission and programs.
- Participated at outreach events to promote the program, for community awareness.
Disaster Recovery Case Management
Restore Louisiana Homeowners Assistance Program
Baton Rouge, LA
10.2017 - 09.2020
- Conduct meetings to help the applicants/homeowner gather the required program documents for the application process, as well as additional documents that are needed later in the program to ensure the applicant /homeowner is scheduled for closing. Review the documents for accuracy to ensure the documents meet the program policy, procedures and guidelines.
- Conduct award consultation meetings to help applicants and homeowners understand their grant award calculations.
- Assist applicant/homeowner with appealing their grant awards to request additional grant funds, as well as submit files to the review panel for approval for files with extenuating circumstances.
- Assist applicants /homeowners with construction updates, as well as review Estimated Cost of Repair Reports and Reimbursement reports, to help them self-manage their repairs and avoid contractor fraud.
- Eligibility review on files prior to the grant being executed, to ensure all files meet HUD/CDBG guidelines.
- Managed vendor relationships related to hardware, software, services, or other resources needed for successful implementation of a Disaster Recovery Plan.
Disaster Recovery Case Management
Catholic Charities of Baton Rouge
Baton Rouge, LA
10.2016 - 10.2017
- Assist clients with disaster-related needs, such as finding resources for clients, helping clients with FEMA appeals, and addressing other FEMA-related issues. Assist with applications for housing grants (such as CDBG and Rapid Rehousing), and long-term recovery groups.
- Schedule regular phone calls and house visits by appointments to complete routine assessments.
- Deliver donated items to clients with unmet needs.
- Document case history and progress towards recovery plan. Maintain comprehensive client information by logging the information into the CAN database as well as in in the applicant’s charts.
Assistant Branch Manager
JP Morgan Chase Bank
Gonzales, LA
11.2014 - 10.2016
- Supervise nine (9) direct reports in accordance with company’s policies and procedures. Manage entire staff in the absence of the Branch Manager.
- Provided training and developed tellers and bankers as they transitioned into new roles within the company.
- Manage a large client base that opened personal and/or business checking or savings accounts, credit cards, and Certificates of Deposit.
Follow up with customers to ensure satisfaction and resolve any complaints or concerns. - Accountable for all aspects of Branch Operations. Monitored and ensured overall branch accuracy regarding the major audit driver categories.
- Implemented branch sales directives and Branch Action Plans in collaboration with the Branch Manager and in the absence of the Branch Manager.
- Conducted panel interviews with the Branch Manager.
- Followed through with corrective action reviews such as documented discussions and written warnings, in addition to filing terminations with the communications from Human Resource.
- Created schedule for large staff while maintaining the company’s budget and considering personal requests.
- Branch achieved Double Gold and Double Silver overall Customer Service Award. My branch also passed the Audit for 2015 under my leadership.
Personal Banker
JP Morgan Chase
Baton Rouge, LA
11.2012 - 05.2014
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Processed invoices and checks and maintained daily cash logs and deposits.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
Education
Bachelor of Science - Business Management/ Minor in Accounting
University of Phoenix
Baton Rouge, LA05-2012
Skills
- Project management
- Analytical reasoning
- Problem solving
- Attention to detail
- Excellent communication
- Interpersonal skills
- Proficient in Word and Excel
- Risk assessment and management
- Knowledge of HUD and CDBG requirements and policies
- Section 504
- Verification of Benefits
- Close out
Training
FEMA Public Assistance Training
SBA-Phase 1,2,3
Leadership/Management Training
Case Management Training
Verification of Benefits
Personal Identifiable Information
Flood Insurance Requirements
Empathy Training
Grant Award Calculation Training
Timeline
Senior Consultant (Compliance and Monitoring)
Cohn Reznick
06.2021 - 11.2024
QA/QC Analyst
Wittobrien
04.2021 - 06.2021
Resource Linkage Coordinator
Louisiana Spirit-Capital Area Human Services
09.2020 - 04.2021
Disaster Recovery Case Management
Restore Louisiana Homeowners Assistance Program
10.2017 - 09.2020
Disaster Recovery Case Management
Catholic Charities of Baton Rouge
10.2016 - 10.2017
Assistant Branch Manager
JP Morgan Chase Bank
11.2014 - 10.2016
Personal Banker
JP Morgan Chase
11.2012 - 05.2014
Bachelor of Science - Business Management/ Minor in Accounting
University of Phoenix
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