Dominique Thomas
Bowie,MD
Summary
- Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
- Customer-focused Postal Clerk with more than 7 years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.
- Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Post Office Clerk
United States Postal Service, USPS
12.2020 - 11.2023
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Weighed mail and computed pricing amounts.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Upsold postal services like insurance and tracking.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
Demolition Supervisor
Velocity Services Group
04.2017 - 06.2019
- Collected, removed and disposed of debris in line with company standards and regulatory requirements.
- Maintained accordance with safety protocols to protect team members and other personnel.
- Inspected buildings and equipment, created time and cost estimates for hazardous material removal and directed activities of workers throughout abatement projects.
- Identified and minimized work risks and hazards.
- Directed work scheduling, task delegation and job completion.
- Controlled environmental and health concerns such as asbestos, mold, lead and silica dust.
- Created and implemented plans to maximize efficiency of workers.
Warehouse Supervisor
Ashley Furniture Warehouse
06.2014 - 01.2017
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
Small Arms Repair Technician
United States Marine Corps
10.2009 - 10.2013
- Managed maintenance activities, supervised staff and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Liaised with internal departments to optimize productivity and efficiency.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
Cyber Security Certification - Cyber Security
Prince Georges Community College
Largo, MD03.2024
High School Diploma -
North Point High School
Waldorf, MD06.2009
Skills
- Customer Service Excellence
- Organizational Skills
- Computer Literacy
- Cash Handling Expertise
- Data Entry Accuracy
- Sales and Upselling Techniques
- Hazardous Materials Handling
- Site Management
- Recordkeeping Skills
- Crew Leadership
- Operations Management
- Stock Audits
- Shipping and Receiving Operations
- Order Picking and Processing
- Microsoft Office Suite
- Firearms Modification
- Weapon Maintenance
- Sales Techniques
- Quality Control
Timeline
Post Office Clerk
United States Postal Service, USPS
12.2020 - 11.2023
Demolition Supervisor
Velocity Services Group
04.2017 - 06.2019
Warehouse Supervisor
Ashley Furniture Warehouse
06.2014 - 01.2017
Small Arms Repair Technician
United States Marine Corps
10.2009 - 10.2013
Cyber Security Certification - Cyber Security
Prince Georges Community College
High School Diploma -
North Point High School