Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dominique Thomas

Rossville

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

13
13
years of professional experience

Work History

Sales Associate

The UPS Store 1700
12.2024 - Current
  • Build relationships with customers to encourage repeat business.
  • Engage with customers to build rapport and loyalty.
  • Solve customer challenges by offering relevant products and services.
  • Manage returns, exchanges and refunds in accordance with store policy.
  • Utilize CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Customer Service Cashier

Lowe's
06.2020 - 10.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Contributed to achievement of sales targets through suggestive selling techniques.

Sales Associate

Once Upon a Child
10.2014 - 01.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Demonstrated product knowledge.
  • Signed customers up for special offers and promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Quality Control

MERCURY PRINTING
08.2012 - 01.2013
  • Documented any defects found in personalized books and calendars such as toner spots, blemishes and ripped pages
  • Ensure that proper materials and packaging were being utilized in accordance with current work order
  • Assisted in training of new Quality Inspectors

Education

Bachelor of Science - Psychology

University of Phoenix
Memphis, TN
06.2014

High School Diploma -

Fayette Ware Comprehensive High School
Somerville, TN
05.2006

Skills

  • Proficient in Microsoft Office
  • PowerPoint proficiency
  • Customer support expertise
  • Retail sales expertise
  • Service excellence
  • Effective time management
  • Analytical problem-solving
  • Effective team collaboration

Accomplishments

  • Awarded “Employee of the Month” in 2023
  • Resolved product issue through consumer testing.
  • Brought in 5% new customers.
  • Increased productivity 10% by implementing several process improvements.

Timeline

Sales Associate

The UPS Store 1700
12.2024 - Current

Customer Service Cashier

Lowe's
06.2020 - 10.2024

Sales Associate

Once Upon a Child
10.2014 - 01.2020

Quality Control

MERCURY PRINTING
08.2012 - 01.2013

Bachelor of Science - Psychology

University of Phoenix

High School Diploma -

Fayette Ware Comprehensive High School

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Dominique Thomas