Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Timeline
Cashier
Dominique Thomas

Dominique Thomas

Plainfield,IL

Summary

College student wanting to study in Communications and Public Relations. All around customer service experience and past experience with Entertainment and working with others. Always flexible to try something new and learn and grow.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Bakery Worker

Whole Foods Market Inc
02.2024 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.

Wine Server

Wine and Cheese
08.2023 - 02.2024
  • Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
  • Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
  • Collaborated with kitchen staff to develop food pairings that complemented specific wines, enhancing overall dining experience.
  • Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
  • Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.

Quick Service Food Server

Walt Disney World Company
08.2022 - 07.2023
  • Collaborated with team members to improve overall service speed during peak hours.
  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
  • Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Promoted a positive work atmosphere through effective communication with fellow team members and management staff.

Barista Shift Lead

Krema Coffee House
09.2020 - 08.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Supported highest standards of conduct and service to support company reputation.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Greeted guests with pleasant smile and superior customer service.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established and adjusted ordering parameters to manage inventory.

Sales Associate

Dry Goods USA
07.2019 - 02.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Increased purchase amounts by cross-selling with similar products.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.

Dining Associate

Panera Bread
05.2018 - 02.2019
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Washed, peeled, cut and measured recipe ingredients.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Gathered ingredients and cleaned and cut food items to prep recipes.

Education

High School Diploma -

Metea Valley Highschool
06.2020

College of DuPage
Glen Ellyn, IL

Skills

  • Complaint Resolution
  • Team Building and Leadership
  • Safe Food Handling
  • POS Systems
  • Shop Opening and Closing
  • Coffee Shop Operations
  • Customer engagement
  • Verbal and Written Communication
  • Dining Area Cleaning Supervision
  • Service Training
  • Critical Thinking
  • Food and Beverage Service
  • Cash Handling
  • Food safety
  • Packaging products
  • Cleaning duties
  • Allergen awareness
  • Sanitation procedures
  • Communication
  • Customer service

Affiliations

  • Show choir
  • Dance Team Captain
  • Musical Directing

Education and Training

other

Timeline

Bakery Worker

Whole Foods Market Inc
02.2024 - Current

Wine Server

Wine and Cheese
08.2023 - 02.2024

Quick Service Food Server

Walt Disney World Company
08.2022 - 07.2023

Barista Shift Lead

Krema Coffee House
09.2020 - 08.2022

Sales Associate

Dry Goods USA
07.2019 - 02.2020

Dining Associate

Panera Bread
05.2018 - 02.2019

High School Diploma -

Metea Valley Highschool

College of DuPage

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