Dominique Thompson
Fort Worth,TX
Summary
planning.
CRM professional with strong background in customer relationship management, ready to drive impactful results. Proven track record in optimizing customer interactions and implementing efficient CRM solutions. Valued for collaborative approach and adaptability, ensuring high-quality outcomes and team cohesion. Skilled in data analysis and strategic planning.
Overview
8
8
years of professional experience
Work History
Advising Coordinator
Texas Christian University
10.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Managed company schedule to coordinate calendar and arrange travel.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Teacher
Promise Academy Spring Hill
02.2021 - 08.2023
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Academic Coordinator
University Tennessee Health Science Center
09.2018 - 08.2021
- Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
- Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
- Monitored and tracked students' academic progress and encourage successful learning outcomes.
- Mentored over 200 students on academic problems and made professional recommendations.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Cultivated engaged student population with successful orientation programs.
Financial Aid Counselor
Lane College
05.2017 - 09.2018
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Represented financial aid office at group meetings with high school students and parents.
- Counseled students and parents about financial aid options and program details.
Education
Master of Science - Organizational Leadership
Grand Canyon University
Phoenix, AZ09-2025
Master of Science - Business Administration
Lane College
04.2017
Skills
- Group Learning Mechanics
- Database Management
- Administrative Leadership
- Public Speaking
- Faculty Collaboration
- Organizational Development Knowledge
- CRM software
Timeline
Advising Coordinator
Texas Christian University
10.2023 - Current
Teacher
Promise Academy Spring Hill
02.2021 - 08.2023
Academic Coordinator
University Tennessee Health Science Center
09.2018 - 08.2021
Financial Aid Counselor
Lane College
05.2017 - 09.2018
Master of Science - Business Administration
Lane College
Master of Science - Organizational Leadership
Grand Canyon University
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