Dominique Torres

As an Ambassador I train incoming new recruits. I prepare them for the job at hand. I prepare them for the actual job they do. I prepare them for the warehouse environment. (do's and don'ts) I make sure each employee I train has all the tools necessary to perform at there best. Giving them confidence and the knowledge of there job.

As a picker I do my best to provide quality, speed, consistency, with picking. This role is one of the most important role in the warehouse as this job depicts if an them will reach its customer on time. So that each item is shipped out on time to make every customers delivery date.

As an Auditor I Make sure that every person I spoke to had that specific awareness and understanding that there audit recommended. So they could move forward not backwards.

As a Packer I packed and sorted single individual items to set for packing. so that each customer would receive these item on time and the item to be in perfect condition before it leaves the warehouse.

• Trained and mentored 6 new personnel hired to fulfill various roles per training.
• Tracked attendance and evaluated progress for assigned trainees.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Provided coaching and mentoring to employees.

As an onsite Resident Manager I took care of all daily processing of tenants, and paper work regarding tenants. As in rent, rent changes,
receiving rent and depositing in the bank, dealing with petty cash for around office items. Etc. I also
was the Maintenance Manager. I took care of all maintenance that had to do with the apartments. As
in repairing anything broken. Doors, locks, toilets, shower valves, light ballasts, painting, patching, wall
outlets, light switches, garbage disposals. Etc.I also did all the landscaping for the buildings as in Moe
wing the lawns, edging, trimming bushes, weed eating around all bushes. Watering, and fertilizing the
grass. Etc.

• Advertised on internet ad forums and obtained potential residents through lead generation.
• Fostered community relationships to improve resident satisfaction.
• Completed annual rent calculations using housing database software.
• Communicated effectively with owners, residents, and on-site associates.
• Kept properties in compliance with local, state, and federal regulations.
• Implemented preventative maintenance programs, extending the life of equipment and reducing repair costs.
• Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
• Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
• Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
• Reported and documented maintenance requests and scheduled appropriate services.
• Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
• Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Enhanced community atmosphere with regular communication and engagement activities for tenants.
• Managed daily operations, ensuring smooth functioning of the residential complex.
• Used Microsoft Office to maintain resident database of personal information, repairs and lease agreements.
• Responded to Common Area Maintenance (CAM) inquiries.
• Improved property value through regular inspections, identifying necessary repairs and upgrades.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Conducted property move-ins, move-outs and walk-through inspections.
• Collected and maintained careful records of rental payments and payment dates.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.

Loaded and unloaded trucks.

As a trainer I trained new employees to the job. I prepared them for the warehouse environment. (do's and don'ts) made sure all my trainees are 100 ready to perform there job.

As a loader unloader.

As a Loader I was responsible for loading 4 fifty foot trailers from back to front. Building merchandise walls to fill the truck safely.

As a unloader I was responsible for unloading up to 5 fifty foot trailers breaking down merchandise walls to load on a conveyor that follows you as you unload safely.

• Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
• Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
• Maintained clean, orderly work environment free of hazards.
• Loaded and unloaded pallets quickly and safely, managing work load priorities.
• Trained and assisted new team members in technical, physical and interpersonal aspects of job.
• Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
• Conducted regular inspections of loading equipment, ensuring proper functionality and reducing downtime due to malfunctions or repairs.
• Loaded and unloaded materials onto and off of trucks for fast shipment.

As a shop Manager I was in charge of all day to day activities as in Opening the shop counting in and out
register. Sales and tire orders. Inventory in and out. Customer service. I worked in the shop as well doing
diesel truck oil changes, alignments, brakes. As well as customer service. all customer service needs.

• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
• Created employee schedules to align coverage with forecasted demands.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained team members in successful strategies to meet operational and sales targets.
• Interacted well with customers to build connections and nurture relationships.
• Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
• Reduced shrinkage through regular audits, strict adherence to loss prevention guidelines, and employee training sessions.
• Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
• Managed inventory control, cash control, and store opening and closing procedures.

As a field Supervisor I was in charge of onsite prep of new homes, making sure all home owners where
satisfied with the current work being done to there new or current home. Going over blue prints to make
sure all code is current and up to date. Making sure all of our working are performing and the level
required to perform the job the it highest standard. I traveled from job site to job site making sure all
daily activities are achieved. I also loaded and unloaded inventory when needed with forklifts and even
dropped items off to make sure all jobs are being performed correctly.

• Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
• Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
• Met with customers to resolve issues and build productive relationships.
• Supervised training of new construction and extraction workers on safety practices and procedures.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Planned and scheduled field activities according to set timelines and order of operations.
• Assisted in recruiting and hiring new construction and extraction workers.
• Inspected equipment and tools used for safe operation.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Gained strong leadership skills by managing projects from start to finish.
• Excellent communication skills, both verbal and written.
• Proven ability to develop and implement creative solutions to complex problems.
• Worked well in a team setting, providing support and guidance.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated leadership skills in managing projects from concept to completion.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Achieved project deadlines by coordinating with contractors to manage performance.

As Store manger I was responsible for all day to day activities, be it open or close the store. All opening paper work and register preparations. To make sure all day to day ran smooth. i did all inventory. I did all hiring and firing. We opened the store with open a million products on and. We also hit top store in 3 regions during my time as store manger. (beating over 20 other stores.) I only left due to moving to Texas.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Assisted in recruiting, hiring and training of team members.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supervised guests at front counter, answering questions regarding products.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.