Dominique Troxel
Lehi,UT
Summary
- Customer service representative for 6+ years and a Team Lead for 2 years. Provide excellent experience to clients and answered questions about the product at hand. Proficient with negotiating prices to stay within budget and venue sourcing to book eye-catching venues.
Overview
8
8
years of professional experience
Work History
Event Booker
Peak Multifamily
07.2025 - 06.2026
- Promoted to event booker in July 2025, overseeing 14-16 weekly events across various cities.
- Maintained consistent communication with sales directors and banquet staff at Marriott and Hilton hotels to ensure our events were organized the way we needed.
- Negotiated pricing with sales teams to adhere to company budget constraints.
- Collaborated with multiple audio-visual companies to ensure high-quality equipment for events.
- Collaborated with our marketing team to ensure our ads got out in time for our events.
Customer Service Representative
Peak Multifamily
08.2021 - 06.2026
- Answered 30-50 inbound calls daily and 15-20 emails daily while adhering to standard operating procedures and providing service as needed.
- Helped plan our annual networking event, Peak Partnership, ensuring product selection aligned with brand values for 500+ attendees.
- Onboarded 10+ students weekly post-purchase through Zoom one-on-one calls.
- Followed up with students needing to reschedule their events.
- Created and sent invoices to students for outstanding payments.
- Efficiently processed refunds for students cancelling mentorship services.
- Created and provided organized receipts for students who needed an invoice.
- Maintained company-wide shared calendar with updates on all events.
- Created student accounts in portal and managed enrollments.
Customer Service Representative
The Hut Group
01.2018 - 08.2021
- Managed customer inquiries across multiple beauty team websites, enhancing user experience.
- Answered 50+ incoming calls daily
- Facilitated subscription creation and sales transactions, contributing to revenue growth.
- Led customer service operations, overseeing refund approvals and resolving escalated inquiries to ensure customer satisfaction.
- During my position as Team Lead, my team handled 300+ inbound calls and 100+ emails daily.
Education
Associate's Degree - University of Studies
Utah Valley University
Orem, UT08-2020
Skills
- Event coordination and venue sourcing
- Budget negotiation and contract evaluation
- Client communication and customer service
- Customer relationship management
- Inbound call handling
Personal Information
Date of Birth: 04/30/99
Timeline
Event Booker
Peak Multifamily
07.2025 - 06.2026
Customer Service Representative
Peak Multifamily
08.2021 - 06.2026
Customer Service Representative
The Hut Group
01.2018 - 08.2021
Associate's Degree - University of Studies
Utah Valley University