Dominique Valtierra
Waterford,MI
Summary
Dynamic banking professional focused on customer satisfaction, with experience handling high volumes of client interactions and resolving complex account issues while staying compliant. Skilled at navigating sensitive conversations with empathy and professionalism, and finding practical solutions that meet both customer needs and business goals. Committed to building strong relationships and improving the overall client experience through clear communication and proactive support.
Overview
7
7
years of professional experience
Work History
Banker
Huntington National Bank
Pontiac, MI
12.2024 - 12.2025
- Managed high-volume customer interactions, including inbound and outbound communication, while meeting service and performance expectations
- Assisted customers with account inquiries, transactions, and financial concerns, ensuring accurate and timely resolution
- Handled sensitive financial discussions with professionalism, maintaining confidentiality and compliance with banking regulations
- Identified customer needs and provided appropriate solutions to support account stability and satisfaction
- Researched and resolved account discrepancies using internal systems and workflow tools
- Accurately documented all customer interactions to ensure compliance and continuity of service
- Followed up with customers to resolve outstanding issues and maintain positive relationships
- Maintained accuracy in cash handling and account transactions as a vault teller in a high-responsibility role
Pet Parent Concierge
Dogtopia
Bloomfield Hills, MI
01.2021 - 12.2024
- Managed high-volume inbound calls and front desk operations, including scheduling, customer inquiries, and issue resolution
- Communicated effectively with clients to provide updates, address concerns, and ensure satisfaction
- Maintained accurate records and documentation to support daily operations and service continuity
- Demonstrated strong problem-solving skills in a fast-paced, customer-focused environment
- Built trust with clients through consistent communication, reliability, and professionalism
Receptionist
NT Nails and Spa
Commerce, MI
09.2018 - 12.2020
- Handled inbound calls, appointment scheduling, and customer inquiries in a fast-paced environment
- Maintained accurate client records and processed transactions with attention to detail
- Provided professional customer service while managing multiple tasks and priorities
- Supported daily operations by ensuring an organized and efficient front desk
Education
Business Administration - Business Administration
Oakland Community College
Auburn Hills12.2026
Cosmetology License -
Douglas J Aveda Institute
Royal Oak, MI01.2023
Skills
- Customer Account Management
- Call Handling (Inbound/Outbound)
- Conflict Resolution & De-escalation
- Financial Services & Banking Operations
- Payment Support & Account Resolution
- Data Entry & Documentation Accuracy
- Regulatory Compliance & Confidentiality
- Problem Solving & Decision Making
- Customer Relationship Management
Timeline
Banker
Huntington National Bank
12.2024 - 12.2025
Pet Parent Concierge
Dogtopia
01.2021 - 12.2024
Receptionist
NT Nails and Spa
09.2018 - 12.2020
Business Administration - Business Administration
Oakland Community College
Cosmetology License -
Douglas J Aveda Institute