Dominique Vargas
Port Lavaca,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
8
8
years of professional experience
Work History
Business Manager
Dillards
01.2023 - 10.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Personal Banker II
Wells Fargo
10.2018 - 12.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Monitored accuracy of customer information in system.
Relationship Banker
Texas Dow Employees Credit Union
02.2016 - 10.2018
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Implemented strategies to increase customer retention, enabling investment growth.
Education
Associate of Arts - Criminal Justice
Victoria College
Victoria, TX05.2024
Skills
- Customer Retention
- Budget Administration
- Strategic Planning
- Partnership Development
- Staff Training
- Client Relationship Management
- Financial Oversight
- Operations Management
- Business Development
- Documentation and Reporting
- Business Planning
- Customer Service
- Sales and Marketing
- Business Administration
- Team Building and Leadership
Timeline
Business Manager
Dillards
01.2023 - 10.2023
Personal Banker II
Wells Fargo
10.2018 - 12.2022
Relationship Banker
Texas Dow Employees Credit Union
02.2016 - 10.2018
Associate of Arts - Criminal Justice
Victoria College