Dominique Vital
Palmdale,CA
Summary
Seasoned Customer Service Lead with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Office assistant with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
In addition , Also a Highly motivated and licensed Realtor with a proven track record of success in guiding clients through the process of buying, selling, and leasing residential properties. Experienced in negotiating deals, conducting market analysis, and providing exceptional customer service. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Committed to customer service excellence. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Licensed Realtor
ONEREAL BROKERAGE
10.2023 - Current
- Successfully assisted clients in buying, selling, and leasing residential properties, ensuring seamless transactions and excellent customer satisfaction.- Conducted thorough market analysis to provide accurate property valuations and competitive pricing strategies for listings.- Negotiated effectively with buyers and sellers to secure best possible deals and terms for clients.- Utilized various marketing strategies, including online listings, social media promotion, and open houses, to attract potential buyers and renters.- Maintained up-to-date knowledge of local real estate market trends, mortgage rates, and legal requirements to provide informed advice to clients.- Built and maintained strong client relationships through regular communication and exceptional service, resulting in significant number of referrals and repeat business.- Collaborated with real estate attorneys, mortgage brokers, and other professionals to facilitate smooth transactions for clients.- Managed all aspects of real estate process, including property showings, contract negotiations, and document preparation.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
Owner
Diamondnique's Boutique
07.2019 - Current
- Manage business accounts by networking and communicating with crucial decision-makers to review service delivery and explore opportunities for new business sales and clients- Negotiate prices, discount terms, and transportation arrangements for merchandise and styles.- Conduct market analysis to anticipate consumer buying patterns and determine inventory needs.- Develop and lead a team of 4 employees to improve their knowledge base, increase team value, and enhance leadership potential.- Address and resolve customer inquiries and complaints, ensuring high levels of satisfaction.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Event Coordinator
Advanced Event Planning
03.2010 - 02.2017
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Established strong relationships with clients by providing exceptional customer service and addressing concerns promptly.
- Upheld a consistently professional image representing the organization at all times.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Coordinated schedules and timelines for events.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Established working relationships with clients by organizing various events.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented protocols and procedures to effectively manage planning process.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and distributed event surveys to gather feedback and assess event success.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
Guest Service Team Leader
Hilton Houston North
01.2011 - 04.2013
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Strengthened interdepartmental relationships by fostering open communication and collaborating with other departments to address guest concerns effectively.
- Conducted regular performance evaluations of team members to provide constructive feedback for professional development.
- Assigned daily job tasks and workloads to 8 team members.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Spearheaded initiatives aimed at enhancing employee engagement within the Guest Services Team.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationshipbuilding.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Resolved high-volume of complex customer problems by offering refunds and or rewards, options and recovery services.
Education
Completion of Associate degree in Real Estate- In Progress -
College of The Canyons
Santa Clarita, California06.2025
Skills
- Licensed Realtor with in-depth knowledge of local real estate laws, regulations, and market trends
- Exceptional negotiation and sales skills, ensuring favorable outcomes for clients in real estate transactions
- Strong communication and interpersonal abilities, fostering positive relationships with clients and other industry professionals
- Market analysis expertise, enabling accurate property valuations and strategic pricing
- Proficient in various real estate software and technology for listing management and customer relationship management
- Detail-oriented and well-organized, managing multiple transactions and deadlines efficiently
- Strong Communication Skills
- Property Management
- Contract Negotiation
- Leasing and sales
- Highly Professional
- House showings
- Problem-Solving
Affiliations
- Member of California Association Of Realtors
- ONEREAL Brokerage
References
Available upon request
Timeline
Licensed Realtor
ONEREAL BROKERAGE
10.2023 - Current
Owner
Diamondnique's Boutique
07.2019 - Current
Guest Service Team Leader
Hilton Houston North
01.2011 - 04.2013
Event Coordinator
Advanced Event Planning
03.2010 - 02.2017
Completion of Associate degree in Real Estate- In Progress -
College of The Canyons