Dominique Wade
Graniteville,SC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented Customer Operations Specialist with 9 years of experience enforcing performance on client accounts. Reviews borrowing and payment history in light of other metrics predicting account performance to recommend and implement effective collections policy. Dedicated to service through maximizing returns.
Overview
9
9
years of professional experience
Work History
Customer Operations Specialist
IGS Energy
04.2023 - Current
- Designed and executed processes to meet business initiatives and drive continuous improvement
- Performed business analysis and provided guidance on best practices and various approaches
- Analyzed operational and financial data to identify business insights and opportunities for process improvement
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Led projects and implementations of internal processes, methodologies, and tools to improve business performance.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Performed business analysis and provided guidance on best practices and various approaches.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Collection Specialist
IGS Energy
01.2015 - 04.2023
- Achieved performance goals on a consistent basis
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Trained new team members on scripts, company services, and collection strategies
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Skills
- Account management
- Complaint resolution
- Report preparation
- Service standard compliance
- Client Relationship Building
- Brand representation
- Account Management
- Analytical Thinking
- Data Entry
- Organizational Skills
- Recordkeeping strengths
- Problem-solving abilities
- MS Office
- Time management abilities
- Document and Records Management
- Attention to Detail
- Professionalism
- Complaint Investigation
- Account updating
- Account Reconciliation
Timeline
Customer Operations Specialist
IGS Energy
04.2023 - Current
Collection Specialist
IGS Energy
01.2015 - 04.2023
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