DOMINIQUE WALKER
Battle Creek,MI
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sanitation Worker
GDI Integrated Facility Services
07.2024 - 10.2024
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Shift Manager
KFC Restaurant
06.2021 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
School Janitor
ABM Industries
01.2019 - 05.2021
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
- Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
- Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
- Preserved a well-maintained cafeteria area by ensuring prompt cleanup after meal services, promoting strict hygiene standards for students'' health.
- Improved overall cleanliness of the school grounds by participating in seasonal projects such as leaf removal and snow clearing.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Supervised supplies in inventory and submitted reorder requests.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Operated buffers and burnishers to clean and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Customer Service Cashier
Family Dollar
12.2018 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Education
VARIOUS COURSES -
Kellogg Community College
Battle Creek, MIHigh School Diploma -
BATTLE CREEK CENTRAL
Battle Creek, MI06-2000
Skills
- Sanitation regulations
- Cash handling
- Cleaning expertise
- Customer satisfaction
- Customer service focus
- Chemical handling
Timeline
Sanitation Worker
GDI Integrated Facility Services
07.2024 - 10.2024
Shift Manager
KFC Restaurant
06.2021 - 07.2024
School Janitor
ABM Industries
01.2019 - 05.2021
Customer Service Cashier
Family Dollar
12.2018 - 01.2020
VARIOUS COURSES -
Kellogg Community College
High School Diploma -
BATTLE CREEK CENTRAL
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