Dominique Washington
Baltimore,MD
Summary
Dedicated to delivering exceptional residential care and satisfaction and offering the extensive experience in nursing and healthcare administration. Possessing a proven track record of developing and implementing comprehensive policies, demonstrating strong leadership and mentorship skills with a focus on regulatory compliance and consistently upholding high standards in healthcare delivery.
Overview
9
9
years of professional experience
Work History
Director of Nursing
Wilson Care Inc Assisted Living
09.2023 - Current
- Responsible for facility operations at 3 locations for 30 plus residents and 20 plus employees, including budget managing, staffing and quality assurance.
- Maintain facility compliance with OHCQ, Ombudsman, Medicaid Waiver and Maryland Department of Health.
- Assist in staffing needs according to workload and staff competency, redirect staffing to meet the needs of the facility and residents
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Evaluated work performance for 20 plus nursing personnel to determine wage increases and implement discipline.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Identified program issues to recommend corrective actions.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and resident satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Reduce employee turnover by over 50% leading to increase retention
- Led and supervised a team of administrators, nurses and support staff.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Partnered with local organizations to expand access to social and community services.
Administrative Nurse Manager
Wilson Care Inc Assisted Living
09.2021 - 08.2023
- Directed nursing activities, for a 30-bed facility with 20 + employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Maintained nursing supplies inventory by studying usage reports and identifying trends.
- Anticipated potential problems that may occur on shift and set shift priorities accordingly.
- Completed patient care requirements by scheduling and assigning nursing and staff.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and provided training to all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Delegating Nurse/Case Manager Supervisor
Wilson Care Inc Assisted Living
09.2019 - 08.2021
- Provide RN assessments in homes, hospitals and long-term care facilities, utilizing strong assessment skills to determine necessary level of patient care
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Accurately document all elements of nursing assessment, ADL's and IADL's, treatments, medications and education using Electronic Medical Records
- Coordinate care with PCP, other providers and agencies, including Home Health, Hospice and Veterans Administration, along with client/family to establish and maintain individualized nursing care plans for 30+ residents.
- Utilize evidence-based standardized measurement tools such as Pain Scale for Cognitively Impaired Non-Verbal Adults, Body Chart for Comprehensive Skin Assessment and service plans for appropriate monitoring.
- Provided guidelines in care plans to encourage healthy lifestyle choices related to nutrition, ROM and exercise appropriate to age, health and functional status while maintaining safety, respect and dignity of clients
- Provide frequent education and updates according to MBON
- Assess learning needs through data collection
- Promote critical thinking and decision-making skills
Healthcare Administrator
Wilson Care Inc Assisted Living
07.2015 - 08.2019
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for residents.
- Represented office during community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA and federal regulatory guidelines.
- Successfully negotiated client contract renewals to create increased revenue.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Managed and recorded facility maintenance and upkeep budget.
- Negotiated contracts with providers, resulting in a 10% increase in reimbursement and improved revenue
Education
Master of Science - Nursing Leadership And Management
Drexel University
Philadelphia, PA05-2026
Bachelor of Science - Nursing
Coppin State University
Baltimore, MD05-2019
Bachelor of Science - Health Information Management
Coppin State University
Baltimore, MD06-2013
Skills
- Policies compliance enforcement
- HIPAA regulations
- Quality assurance
- Leadership and guidance
- Policy development
- Professional development
- Operations management
- Multidisciplinary collaboration
- Budget management
- Risk management
- Long-term care
- Issue resolution
Timeline
Director of Nursing
Wilson Care Inc Assisted Living
09.2023 - Current
Administrative Nurse Manager
Wilson Care Inc Assisted Living
09.2021 - 08.2023
Delegating Nurse/Case Manager Supervisor
Wilson Care Inc Assisted Living
09.2019 - 08.2021
Healthcare Administrator
Wilson Care Inc Assisted Living
07.2015 - 08.2019
Master of Science - Nursing Leadership And Management
Drexel University
Bachelor of Science - Nursing
Coppin State University
Bachelor of Science - Health Information Management
Coppin State University
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