An Account Manager that's consistently striving to exceed sales goals and meet quotas. Commitment to maintaining a deep understanding of products empowers effective influence on consumer purchasing decisions. Exercising sound judgment and setting ambitious targets to achieve aggressive results. Passion lies in excelling in the role and positively impacting sales performance.
Hi, I’m
DOMINIQUE WASHINGTON
Oakland,USA
Summary
Overview
17
years of professional experience
Work History
Indoor Media
Territory Sales Manager
03.2023 - Current
Job overview
- Formulated and executed sales strategies to attain regional objectives.
- Established and nurtured connections with major customers
- Examined customer feedback to pinpoint chances for boosting sales
- Cultivated and preserved customer relationships to encourage repeat business
- Conducted market research to uncover promising sales prospects
- Devised and executed advertising campaigns that catered to clients' needs and financial constraints.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 15% or higher.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
LegalShield - One Pre-Paid Way
Business Development Manager
08.2019 - Current
Job overview
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated business by implementing practical networking techniques.
- Kept meticulous client notes and updated account information in company databases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Enhanced company's profitability by identifying and eliminating inefficiencies in existing business processes.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in highly competitive sales environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for sales pipeline.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
Dell
Territory Manager
09.2019 - 06.2020
Job overview
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Streamlined internal processes by implementing efficient reporting tools for monitoring progress against established targets regularly.
- Developed and monitored sales representative goals and performance to drive territory goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Used props and lighting to enhance appearance and visibility of displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Victra - Verizon Authorized Retailer
General Manager
04.2019 - 08.2019
Job overview
- Guided and advanced team members, creating a positive and uplifting environment
- Engaged in essential business operations such as budgeting, forecasting, and inventory management
- Hired and nurtured top talent, overseeing their progression within the company
- Formed new relationships and enhanced existing ones
- Functioned as the CEO, ensuring the management of daily activities encompassing sales, service, and operations
- Cooperated with local entities to deliver exceptional service
- Formulated and implemented operational strategies to increase efficiency, reduce costs, and enhance customer satisfaction
- Instituted effective communication channels with staff members to optimize operations
- Supervised all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales
- Arranged training activities for employees to ensure compliance with company policies and procedures.
BlueCrew (Temp Assignment)
Account Manager
08.2018 - 09.2018
Job overview
- Oversaw both onsite and satellite accounts, managing hundreds of full-time employees
- Marketed candidate skills, knowledge, and abilities to appropriate companies, ensuring an optimal match for both the client and the talent
- Consistently surpassed client and talent expectations by adhering to BlueCrew's Operational Standards and offering innovative employment solutions
- Provided constructive feedback and suggestions to improve sales and account management processes
- Reviewed and identified new business opportunities, leveraging existing accounts to achieve future goals with our clients
- Successfully collaborated with and managed the recruitment team to meet client workforce needs.
Adecco Staffing
Area Manager
07.2017 - 07.2018
Job overview
- Lead the team with a positive attitude daily
- Responsible for all branch operations including new business opportunities, human resources, inventory, budgets and forecasts, safety, KPI's and full cycle operations
- Act as a main point of contact to all staff including warehouse, sales procurement, and office
- Establish all marketing and sales activities and assign to staff as required
- Coordinate all day-to-day activities including sales, coordination, procurement, and general office administration
- Responsible for market sales plans, bringing in 5 new clients monthly and $5000 in perm monthly
- Train, uplift, coach, and promote my team members
- Build new and deepen existing relationships
- Act as the CEO while delivering top-notch service.
KRON-4 News Station/ Media General Now Nextar Media Group
Business Account Executive
01.2017 - 06.2017
Job overview
- Call and attend appointments daily to find new business opportunities
- Goal of 20 calls per day, 5 Meetings a week, and 1 close per week
- Building relationships with business owners
- Build effective television and digital campaigns for all types of businesses
- Present and sell the value of television through marketing presentation
- Creation of tailored marketing plan
- Attend Production shoot with production team to ensure production runs smoothly
- Educate and guide our clients to make the best marketing decisions
- Demonstrate and model the core values.
Bank of America & US Bank
Teller, Teller Supervisor, Assistant Manager, Branch Manager
05.2007 - 01.2017
Job overview
- Directed, mentored, and nurtured a team of 6 to 13 employees
- Fostered and strengthened enduring relationships with both new and existing customers
- Held team members accountable for meeting customer/client needs, acknowledging the customer/client's relationship with us, and surpassing performance targets
- Monitored and provided constructive feedback to each team member
- Established workforce stability and bench strength by nurturing an engaged and well-coached team
- Counted, verified and handled bank deposits and armored car transactions.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Conducted conference calls with other branch managers to review CEO's priorities
- Advocated for change in a rapidly evolving industry
- Complied with all rules and regulations to ensure the branch operates smoothly
- Instructed and guided our clients to make optimal financial decisions
- Implemented and propelled sales plans with the team.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
University of PhoenixSan Francisco, CA
Associate Degree in Business Management
06.2008
University Overview
Beckman Company Finishing SchoolOakland, CA
Etiquette Training
05.2004
University Overview
Skills
- Innovator
- Eternal learner
- Lucid communicator
- Streamlined workflows
- Outstanding sales achievements
- Influential community builder
- Social media management
- Visionary thought leader
- Collaborative and results-focused sales approach
- Proactive lead generation
- Closing deals
- Cultivating partnerships
- CRM mastery
- Skilled contract negotiator
- Lead prospecting
- Territory Growth
- Market Trend Analysis
Accomplishments
Accomplishments
- Served as the President of the Eloquent Chatter Speaking Network.
- Recognized as a Customer Service Champion for the San Francisco Financial Market.
- Certified in NLP and NEPQ.
- Achieved Top Branch in Loan Growth Year to Date 2016 with $1.4 Million.
- Awarded Quarterly and Annual Pinnacle Winner at US Bank.
- Guided over 8 employees into Management Roles.
- Led Financial Literacy Training for youth in San Francisco.
- Secured over $50,000 in new business at KRON4 within the first 2 months of Employment.
- Established long-lasting trustworthy relationships with fellow Employees and Clients.
- Active leader and mentor on LinkedIn.
- Member of the Black Speakers Network.
- Accepted as a student in the TedX Thought Leader Program.
Timeline
Territory Sales Manager
Indoor Media
03.2023 - Current
Territory Manager
Dell
09.2019 - 06.2020
Business Development Manager
LegalShield - One Pre-Paid Way
08.2019 - Current
General Manager
Victra - Verizon Authorized Retailer
04.2019 - 08.2019
Account Manager
BlueCrew (Temp Assignment)
08.2018 - 09.2018
Area Manager
Adecco Staffing
07.2017 - 07.2018
Business Account Executive
KRON-4 News Station/ Media General Now Nextar Media Group
01.2017 - 06.2017
Teller, Teller Supervisor, Assistant Manager, Branch Manager
Bank of America & US Bank
05.2007 - 01.2017
University of Phoenix
Associate Degree in Business Management
Beckman Company Finishing School
Etiquette Training
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