Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dominique Watkins

Rochester,NY

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

16
16
years of professional experience

Work History

Referral Coordinator

University of Rochester, Strong Memorial Hospital
Rochester , Ny
2023.12 - Current
  • Performed data entry related to referrals into electronic health record systems.
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Advised staff on appropriate protocols when making a referral.
  • Assisted in training new employees on the organization's policies for making referrals.

Emergency Dispatcher

ADT Security
West Henrietta , Ny
2008.10 - 2023.12
  • Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
  • Ensured that all dispatch requests were handled promptly and efficiently.
  • Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
  • Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.

Education

High School Diploma -

East High
Rochester, NY
2004-06

Skills

  • Patient Scheduling
  • Appointment Scheduling
  • MS Office expertise
  • Outbound calls
  • HIPAA Regulations
  • Insurance Verification
  • Scheduling Software
  • Effective Communication
  • Self Motivation
  • Reliability
  • Attention to Detail
  • Professionalism
  • Active Listening
  • Excellent Communication
  • Relationship Building

Accomplishments

  • i received multiple rewards for perfect attendance

Timeline

Referral Coordinator

University of Rochester, Strong Memorial Hospital
2023.12 - Current

Emergency Dispatcher

ADT Security
2008.10 - 2023.12

High School Diploma -

East High
Dominique Watkins