Dominique Watson
Houston,TX
Summary
Experienced with identifying and removing inappropriate content to maintain platform safety. Utilizes strong communication and decision-making skills to enforce community guidelines effectively. Knowledge of best practices in content moderation, ensuring secure and positive user experience.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Group
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Licensed Insurance Specialist
Allstate Insurance Co
10.2021 - 12.2022
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Account Manager/Customer Service Representative
Mega Energy LLC
04.2021 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Dealership Experience Specialist
Percepta
01.2020 - 04.2021
- Addressed customer vehicle concerns effectively, providing dealers with timely and accurate information on maintenance and repair options to bolster customer satisfaction.
- Fostered and sustained positive relationships with dealers, ensuring a high level of customer support and satisfaction.
- Analyzed customer feedback to identify pain points, collaborating with dealers to implement solutions that enhanced the customer experience.
- Provided exceptional service to high-value clients, resulting in strong retention rates and long-term partnerships.
Account Representative
ARS National Services
07.2018 - 01.2020
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Administrative Assistant Student Worker
ITT Technical Institute
01.2016 - 07.2018
- Promoted a positive work environment by greeting visitors professionally and assisting them with their needs efficiently.
- Assisted human resources department with new hire orientation processes including paperwork preparation, equipment setup, or employee guidance throughout the process.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained strict confidentiality while handling sensitive documents or personal information of employees or clients.
Receptionist and Administrative Assistant
Hair Care Ex
08.2002 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12-2025
Skills
- Effective listening skills
- Analytical reasoning
- Accurate data entry
- Calm resilience
- Effective communication
- Issue management
Timeline
Customer Service Representative
Farmers Insurance Group
12.2022 - Current
Licensed Insurance Specialist
Allstate Insurance Co
10.2021 - 12.2022
Account Manager/Customer Service Representative
Mega Energy LLC
04.2021 - 10.2021
Dealership Experience Specialist
Percepta
01.2020 - 04.2021
Account Representative
ARS National Services
07.2018 - 01.2020
Administrative Assistant Student Worker
ITT Technical Institute
01.2016 - 07.2018
Receptionist and Administrative Assistant
Hair Care Ex
08.2002 - 01.2016
Bachelor of Science - Business Administration And Management
Colorado Technical University
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