Dominique Webb
DeSoto
Summary
Detail-oriented Detention service officer with 4+ years of experience in directing security, crisis management, and critical observation. Demonstrated strengths in effective communication, attention to detail and problem-solving. Proficient in security protocol, emergency response, and conflict resolution. Skilled in inmate management, policy development and crisis intervention. Proven track record of implementing rehabilitation programs and managing crisis situations. Passionate about creating a positive and rehabilitation environment for detainees.
Overview
10
10
years of professional experience
Work History
Denton Service Officer
Dallas County Sheriff's Department
07.2024 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided outstanding customer support, leading to increased client retention and loyalty
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Documented incidents, maintained accurate logs,and completed necessary reports in compliance with departmental policies and procedures.
- Supervising inmates during booking, preliminary holdover, identification, confinement, recreation, visitation and release.
- Monitoring inmate behavior and enforcing rules and regulations
- Conducting searches of inmates and cells for contraband
- Maintaining order in the cell block and other jail areas.
- Prepares routine records on inmates; perform general clerical duties.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Conducted regular training sessions for staff development and skills enhancement.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes for increased efficiency and improved customer experience
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Developed and maintained accurate records of programs and services.
- Developed and implemented strategies to enhance quality of social services.
Mental Health Technician
Hickory Trail Hospital
05.2015 - 02.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Head Start Lead Teacher
Center of Transforming Lives
03.2015 - 01.2019
- Mentored new teachers to help them adapt quickly and effectively to their roles as educators.
- Coordinated community outreach events to strengthen family-school partnerships and foster a supportive learning environment.
- Championed social-emotional learning initiatives in the classroom, cultivating empathy and resilience among students.
- Developed a positive classroom environment through consistent communication, clear expectations, and mutual respect.
- Boosted student motivation with engaging activities and personalized feedback, promoting self-directed learning habits.
- Led professional development sessions for peers, sharing best practices and innovative teaching techniques.
- Established clear behavioral expectations and consistently enforced rules, fostering a structured yet nurturing atmosphere conducive to learning.
- Provided accommodations and modifications as needed for students with special needs or disabilities, ensuring equal access to education opportunities.
- Enhanced cultural diversity awareness by incorporating multicultural materials in the curriculum.
- Increased parent involvement with regular updates and open communication channels.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
Education
Medical Assistant/ Certified Reception Technician - Medical
Professional Certification Center
DeSoto, TX07.2012
Highschool Diploma - All Required
New Beginnings Preparatory Academy
Dallas,tx 06.2010
Skills
- Health and safety
- Parent-teacher communication
- Instructional adaptation
- Early childhood education
- Positive reinforcement
- First aid and CPR certified
- Problem-solving skills
- Time management
- Attention to detail
- Excellent communication
- Active listening
- Verbal and written communication
- Decision-making
- Detail-oriented
- Clear and direct communication
- Positive reinforcement methods
- Documentation and reporting
Timeline
Denton Service Officer
Dallas County Sheriff's Department
07.2024 - Current
Mental Health Technician
Hickory Trail Hospital
05.2015 - 02.2019
Head Start Lead Teacher
Center of Transforming Lives
03.2015 - 01.2019
Medical Assistant/ Certified Reception Technician - Medical
Professional Certification Center
Highschool Diploma - All Required
New Beginnings Preparatory Academy
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