Dominique West
Bowling Green
Summary
With a proven track record at Tax Group Solution, I excel in income tax preparation and document management. My organizational skills enhance client satisfaction, while my ability to analyze financial records ensures accuracy. I foster trust through confidentiality, driving loyalty and achieving a 20% increase in client retention.
Overview
11
11
years of professional experience
Work History
Tax Preparer
Tax Group Solution
12.2019 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Team Trainer
Tractor Supply Distribution Center
10.2023 - 08.2025
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Server
Drrakes
09.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bar Supervisor
Stk Steakhouse
03.2020 - 02.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Respiratory Care Technician
Tristar Skyline Medical Center
09.2018 - 05.2021
- Optimized ventilator settings for critically ill patients, ensuring appropriate oxygenation levels while minimizing potential complications.
- Delivered high-quality care by proficiently operating various respiratory therapy equipment, including ventilators and nebulizers.
- Provided exceptional patient education on respiratory medications and proper inhaler techniques, promoting self-care and compliance.
- Successfully implemented patient-specific protocols for the administration of aerosolized medications, ensuring optimal therapeutic benefits.
Dialysis Technician
DaVita Dialysis Corporation
10.2014 - 08.2016
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
Education
Dialysis Tech
Dorsey College
Saginaw, MI09-2013
Basic Education
Saginaw High School
Saginaw, MI05-2005
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
Timeline
Server
Drrakes
09.2024 - 03.2025
Team Trainer
Tractor Supply Distribution Center
10.2023 - 08.2025
Bar Supervisor
Stk Steakhouse
03.2020 - 02.2024
Tax Preparer
Tax Group Solution
12.2019 - Current
Respiratory Care Technician
Tristar Skyline Medical Center
09.2018 - 05.2021
Dialysis Technician
DaVita Dialysis Corporation
10.2014 - 08.2016
Dialysis Tech
Dorsey College
Basic Education
Saginaw High School
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