Dominique Whiting
Philadelphia,PA
Summary
Highly skilled Revenue Recovery Specialist with extensive experience in financial analysis, compliance auditing, and customer negotiations. Proven track record in enhancing revenue recovery processes and reducing losses through meticulous audits and effective communication strategies. Known for excellent problem-solving abilities and a strong work ethic, consistently achieving high productivity levels and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Revenue Recovery Specialist
Icon Consultants - Peco Energy
Philadelphia, PA
03.2014 - Current
- Responds to internal and external inquiries and request
- Managed customer accounts with overdue payments to arrange payment plans.
- Proficient in CIMS, CCB & MDM
- Bad Debt Recovery
- Resolved disputes to ensure timely payments.
- Secured settlements for overdue accounts, adhering to laws and regulations.
- Provided guidance and training to new staff members regarding revenue recovery procedures and policies.
- Performed routine audits of customer accounts in order to detect any errors or inconsistencies.
- Made payment arrangements to prevent further litigation action.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed Name Game and protect the front door investigations
- Knowledge of Utility Credit Policies for Residential, Commercial and CAP customers.
Contact Representative
Internal Revenue Service, IRS
Philadelphia, PA
10.2018 - 02.2019
- Provided timely responses to customer tax inquiries via phone and email.
- Resolved complex tax queries to ensure accurate advice and guidance.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Discussed and explained various tax forms with taxpayers.
Education
High School Diploma -
Cornerstone Christian Correspondence
PhiladelphiaSkills
- Microsoft Excel
- Debt collection
- Audits
- Customer Service
- Communication and etiquette skills
- Tax law understanding
- Microsoft Office proficiency
- Detailed documentation
- Excellent negotiation skills
- Tax form proficiency
- Quality Assurance
- Team Leadership
- Phone and Email Etiquette
- Multitasking
- CIMS
- CCB
- MDM
Education and Training
other
Timeline
Contact Representative
Internal Revenue Service, IRS
10.2018 - 02.2019
Revenue Recovery Specialist
Icon Consultants - Peco Energy
03.2014 - Current
High School Diploma -
Cornerstone Christian Correspondence