DOMINIQUE WILKINS
Charlotte
Summary
Experienced customer service professional with a background in account management, billing, and retail sales. Also years of experience working within a warehouse. Proven ability to manage customer inquiries, resolve complaints, and maintain detailed records and get orders correctly sent out. Seeking to leverage skills and experience to contribute to a dynamic team and enhance customer satisfaction within a reputable organization.
Overview
8
8
years of professional experience
Work History
Owner/ Stylist (Part-Time)
Dollhouse Glam
01.2018 - Current
- Manage daily operations, including scheduling appointments, inventory management, and customer service
- Provide personalized styling services, ensuring high levels of customer satisfaction and repeat business
- Market and promote services through social media and local events to attract new clients and maintain brand visibility
- Maintain financial records, including processing payments, managing expenses, and preparing financial reports
Customer Service Representative
Willis Towers Watson
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative (seasonal)
Willis Towers Watson
09.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Warehouse Worker/ Customer Service
SBN, Inc.
02.2017 - 04.2022
- Manage online orders
- Completed fulfillment on incoming orders
- Cross checking inventory with available products
- Responded to customer inquiries and resolved billing issues, ensuring customer satisfaction and retention
- Processed payments and handled account adjustments accurately and efficiently
- Maintained detailed records of customer interactions and transactions in the company database
- Collaborated with cross-functional teams to address and resolve complex customer issues
Store Associate (2nd Position)
Macys, Inc.
01.2018 - 04.2020
- Assisted customers with purchases, returns, and product inquiries, ensuring a positive shopping experience
- Managed cash register operations, including processing payments and handling cash
- Maintained store appearance by organizing merchandise and restocking shelves
- Supported promotional events and sales activities, contributing to store revenue goals
Education
High School Diploma -
Lakota West High School
Cincinnati, OHSkills
- Effective communication
- Account management
- Billing and payments
- Data Entry and reporting
- Inventory management
- Proficient in Microsoft Office Suite and Salesforce
- Time management
- Adaptability
- Attention to detail
- Clean and professional
Timeline
Customer Service Representative
Willis Towers Watson
09.2024 - 02.2025
Customer Service Representative (seasonal)
Willis Towers Watson
09.2023 - 12.2023
Owner/ Stylist (Part-Time)
Dollhouse Glam
01.2018 - Current
Store Associate (2nd Position)
Macys, Inc.
01.2018 - 04.2020
Warehouse Worker/ Customer Service
SBN, Inc.
02.2017 - 04.2022
High School Diploma -
Lakota West High School
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