Dominique Williams

• Supervised daily operations, ensuring compliance with safety standards and protocols.
• Assisted workers with any questions on the fly, pausing my work, while still being able to efficiently complete my task at hand.
• Trained and mentored new staff on surveying protocol and operational procedures to ensure privacy laws and handbook policies were followed.
• Monitored performance metrics and initiated one-on-one's with workers to ensure our quotas were met for the day.
• Monitored inventory levels, restocked sanitary products, and ensured the workplace was clean, presentable and comfortable for my workers.

• Operated cash register with accuracy and efficiency.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Replenished sales floor merchandise and organized shelves, racks and displays for optimal appearance.
• Reviewed weekly sales ads and monitored price changes.
• Mentored new team members on customer service strategies and sales goals.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services, in addition to style recommendations.
• Cleaned, stocked and sanitized restrooms when working closing shift to deliver guests immaculate, safe environments that reflect well on employer.
• Organized and used industrial cleaning products following strict safety procedures.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records to maintain effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used Microsoft Excel and Teams to process reservations, check-ins, and contacting personneel.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup
• Productivity, especially when working on tight deadlines.
• Ability to meet strict deadlines with efficient time management.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Learned to perform carry outs for customers, greeted customers at store entrance and provided backup at key times.
• Gathered shopping carts and maintained organized cart storage at store entrance.
• Can comfortably lifted up to 50 pounds at once and used hand pallet to move heavier loads.
• Ability to work in fast paced environments, organizing priorities by time sensitiveness, and refined decision making skills.

• Organized racks and shelves to promote seasonal, new merchandise and maintaining clean, presentable aisles customers can easily access.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Utilized electric cutters and large scissors to cut fabric patterns.

• Operating large machinery in stock rooms to move pallettes and merchandise onto sales floor.
• Building displays to enhance a product's sales rate and for the benefit of the customers.

Austin Community College

• Graphic Communications Major
• Looking to design products, logos, and jumpstart my own business

Previous Graphic Design student at Texas State University

3 years experience (almost graduated)

• Passed Portfolio Review and admitted into program
• Relevant Coursework: Typography and Studio Art
• HTML experience
• Website and App building skills
• Well versed in Adobe programs