Dominique Williams
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed
with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Excited to learn new industries and to gain more experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Credit Assistant Specialist
Bank of America
11.2022 - Current
- Reach out to delinquent clients to secure payment and determine why the client is delinquent on their auto loan by following up on past due balances via telephone
- Negotiate repayment of outstanding debt to satisfy both the client and the lender in a professional manager, leveraging tools and skills learned on the job
- Show empathy and high emotional intelligence when assisting clients in a high emotion situation, while staying within the banks code of conduct
- Use list of accounts on automated collection systems, auto/manual dialer for calls
- Use the systems UCRS, ALS, SYNERGY, FILENET, EXCEL daily.
- Monitored customer accounts to ensure timely payments were made in accordance with established terms.
- Processed incoming payments to update customer accounts accurately and promptly.
Leasing Office Assistant
AJ Employment (Contract)
06.2022 - 09.2022
- Handled day to day tasks in leasing office
- Greet Clients in a friendly and professional manner, welcome them to the property and answered any questions about the property
- Provide administrative support to leasing agents by scheduling showings, keeping records or communications with tenants and updating database
- Clerical duties such as scanning, filing, data entry, answering phones, record keeping, typing and preparing document.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
Telemarketer
Micamp Solutions
04.2022 - 05.2022
- Called list of 300-500 potential customers given each morning
- Learned call script to follow and assist in introducing and selling the credit card service
- Answered any questions and attempted to set up appointments over the telephone for an in-person set-up service.
- Greeted customers in a friendly, professional manner on the phone.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
Education
High School Diploma -
Vista Murrieta High School
06.2017
Skills
- Strategic Thinking
- Adaptability
- Problem Solving
- Banking Operations
- Dispute Resolution
- Payment Processing
- Recordkeeping
- Data Entry
- Clerical Support
- Customer Service
- Multitasking and Time Management
- Emotional Intelligence
- Leadership
Certification
Data Analysis Certification, Coursera, 09/2022
Contact Profile
(602) 880-6444, dominiquewilliams47@gmail.com, 1880 E Morten Ave, Unit 239, Phoenix, AZ, 85020
Timeline
Credit Assistant Specialist
Bank of America
11.2022 - Current
Leasing Office Assistant
AJ Employment (Contract)
06.2022 - 09.2022
Telemarketer
Micamp Solutions
04.2022 - 05.2022
High School Diploma -
Vista Murrieta High School