Dominique Williams
Warrensville Heights,OH
Summary
- Level-headed health care professional who remains calm and effective in extremely difficult and stressful situations.
- Strong belief in importance of companionship and support of patient care
- Fair knowledge of patient care rules and regulations and residents' rights Authorized to work in the US for any employer
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary/scheduler
Woodside Senior Living
Bedford, OH
10.2020 - Current
- Communicating with nurses and doctors, faxing face sheets and medication list/orders to insurance companies, pharmacy's and WRAAA, case workers etc, daily updates on resident/patients in hospitals and or rehab
- Update families on resident/patients status
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- filing moving and thinning charts, order individual resident/patient supplies
- Input of new residents/patients
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Assisted with onboarding paperwork such as tax forms, insurance information, and background checks.
- Provided guidance on employee benefits, retirement plans, and other available resources.
- Complied with state, local, and federal laws regarding student confidentiality.
Transportation Director
Woodside Senior Living
Bedford, OH
01.2021 - Current
- Driving
- Schedule appointment for resident
- Upkeep of all vehicles, register all vehicles, add drivers to insurance, maintenance services, maintain all documentation
- Manage drivers, schedule drivers
- Tracked driver behavior, timekeeping and attendance.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Conducted annual performance reviews to assist drivers with maintaining required standards.
- Drove vehicles with capacities over 12,500 tons to transport residences.
Activity Director
Woodside Senior Living
Bedford, OH
06.2023 - Current
- Manage a team, delegate tasks, run/oversee activities, plan activities, create calendar, daily reminders, building/seasonal decor, hire entertainment, coordinate parties and big events, daily meetings, meet and greet new residents
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Coordinated calendars, shifts and activity schedules with staff.
- Interacted with patients and families by addressing questions and concerns.
- Maintained records of activities and analyzed feedback from participants.
- Handled budgetary concerns, keeping activities affordable.
- Organized services such as transportation, event security and catering.
- Trained and managed assistants and delegated tasks for staff members.
- Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
- Assisted residents with physical activities such as walks and exercise classes.
Resident Care Assistant (RCA)
Woodside Senior Living
Bedford, OH
11.2018 - Current
- Toileting, bathing, washing, dressing, bedding
- Serving food and collecting food trays
- Transferring
- Escorting to daily activities
- Providing academic support
- Assisting in supervising residents and responding to complaints, reports, requests, and emergencies
- Carefully chart vitals and meals
- Develop relationships with residents
- Ensure residents' apartments are clean and tidy
- Monitor and report any concerning changes in residents' behavior or condition
- Responded appropriately in emergency situations by following established protocols.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Participated in team meetings to discuss new developments or changes in services provided to residents.
- Provided emotional support to residents during difficult times and assisted them with adjustment issues related to their stay at the facility.
- Answered call bells promptly and responded quickly to requests from staff members.
- Assisted with ambulation needs such as walking with a cane or wheelchair assistance.
Unarmed Security Guard
Hatcher Security and Cleaning Services
Cleveland, OH
03.2017 - Current
- Excellent attention to detail during emergency situations, followed all security and safety regulations, performed effective crowd control for parties, directing cars and checking for unauthorized items, ensuring a safe environment for everyone
Shift Manager
Dunkin Donuts
Cleveland, OH
01.2013 - 04.2018
- Responsible for the daily operations of the store while on shift, running register, stock, inventory, and daily paperwork, food preparation, cooking, and order taking, provide training for all new and current employees, complete store manager operation and staff responsibilities in his/her absence, manage employees, creating and supervising scheduling, assisting employees with questions, and resolving customer concerns
Lead Sales Associate
Dollar General
Cleveland, OH
12.2015 - 07.2016
- Responsible for managing the store in the absence of Store Manager or Assistant Store Manager, authorize and sign for refunds and overrides, count register, make bank deposits, perform cashiering duties and maintain registers, assist in maintaining strict cashier accountability and adherence to company security practices and cash control procedures, monitor cash levels and make appropriate drawer pulls, monitor cameras for unusual activity, assist in setting and maintaining plan-o-grams and programs, provide excellent customer service, unload trucks, stock and restock merchandise, clean front end of store and set up sidewalk displays, complete all required paperwork and documentation according to guidelines
Flow Team Member
Target
University Heights, OH
10.2015 - 04.2016
- Unload merchandise to stock on the sales floor, locate and place extra merchandise into the stockroom, prepare new merchandise for easy stocking, stock merchandise on the sales floor
Cleaner
J.V. Janitorial
Independence, OH
01.2013 - 12.2013
- Cleaned buildings, homes, offices, schools, event locations, commercial and construction clean up, duties included removing debris, sweeping and mopping floors, vacuuming, glass cleaning, surface wipe downs, trash removal and replace lining of trash cans, floor buffing, carpet shampooing, and keeping areas neat and tidy, cleaned and disinfected equipment, sterilized equipment, cleaned windows, glass partitions, and mirrors, steam cleaned carpets and floor reconditioning, ensured proper use of cleaning solutions to remove stains and clean surfaces, dusted furniture, cleaned and serviced restrooms with mops and disinfectants
Education
High school diploma -
Penn Forster
03.2024
Skills
- Exceptional Customer Service
- Computer/POS Scanning use
- Problem Solving
- Employee Management
- Inventory
- Knowledge of food hygiene standards
- Food Preparation
- Merchandising and Display
- Store Management Experience
- Food Service
- Shift Management
- Cash Handling
- Cleaning Experience
- Assistant Manager Experience
- Supervising Experience
- Cashiering
- Loss Prevention
- Retail Sales
- Time Management
- Monitoring
- Multitasking
- Strong communication skills
- Strong problem-solving skills
- Leadership Experience
- Secretarial
- Administrative Experience
- Data Entry
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Alzheimer's Care
- Dementia Care
- Caregiving
- Memory Care
- Hospice Care
- Meal Preparation
- Home Care
- Laundry
- English
- Cleaning
- HIPAA
- Patient Care
- Medical Records
- Vital Signs
- Communication skills
- Customer service
- Medication Administration
- Commercial Cleaning
- Management
- Incoming Call Reception
- Follow-up appointment scheduling
- Document Management
- Patient data confidentiality
- Patient chart maintenance
- Incoming Call Management
- Nursing unit operations
- Telephone reception
- Patient database management
- Patient reception
- Medical Records Maintenance
- Account Management
- Customer Service
- Inpatient Care
- Conflict resolution techniques
- Appointment Scheduling
- Appointment Setting
Certification
- CPR Certification
- First Aid Certification
- BLS Certification
- Driver's License
License Expiration Date
04/01/31
Affiliations
- Baker
- Great DIY maker
- Puzzles
- challenging myself to try and make things I never have.
References
References available upon request.
Timeline
Activity Director
Woodside Senior Living
06.2023 - Current
Transportation Director
Woodside Senior Living
01.2021 - Current
Unit Secretary/scheduler
Woodside Senior Living
10.2020 - Current
Resident Care Assistant (RCA)
Woodside Senior Living
11.2018 - Current
Unarmed Security Guard
Hatcher Security and Cleaning Services
03.2017 - Current
Lead Sales Associate
Dollar General
12.2015 - 07.2016
Flow Team Member
Target
10.2015 - 04.2016
Shift Manager
Dunkin Donuts
01.2013 - 04.2018
Cleaner
J.V. Janitorial
01.2013 - 12.2013
High school diploma -
Penn Forster
- CPR Certification
- First Aid Certification
- BLS Certification
- Driver's License
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