Dominique Williams
Davenport
Summary
Dedicated and compassionate social services professional with over [X years] of experience in case management, educational support, housing services, and community outreach. Proven ability to develop individualized action plans, connect clients with resources, and advocate for underserved populations. Skilled in collaborating across systems to improve outcomes for youth, families, and low-income households.
Overview
13
13
years of professional experience
Work History
Truancy Coordinator
2nd Mile Education/ Aloma High School
Winter Park
01.2022 - Current
- Track attendance records, identify truancy patterns, and generate reports.
- Create action plans for excessive absences.
- Conduct home visits or meetings to understand and resolve attendance challenges.
- Provide case management services by assessing student and family needs, developing intervention plans, and coordinating resources to address barriers to regular attendance.
- Connect families with community resources for transportation, health, food, or housing needs.
- Monitor progress of students and families through regular follow-up, adjusting action plans as needed.
- File truancy petitions with the court and attend hearings.
- Collaborate with social workers and external agencies to ensure wraparound support for students.
HCV Specialist
City of Daytona Beach Housing Authority
Daytona Beach
08.2021 - 01.2022
- Determine initial and continued eligibility for potential housing program under the Housing Choice Voucher Program.
- Provide case management by conducting needs assessments, developing individualized housing stability plans, and connecting clients to employment, education, and financial resources.
- Develop a housing procurement, financial, and self-sufficiency case management plan with clients.
- Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing.
- Conduct regular follow-up with clients to track progress toward self-sufficiency goals and provide ongoing support.
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., tenant, landlord, referral source, collaborating agencies, debtors, and creditors)
Middle/High School Social Studies Teacher
School District of Osceola County
Kissimmee
07.2018 - 05.2021
- Planned and delivered high quality instruction based on curriculum standards for Science, Speech and Debate, Social studies, Research, and Intensive Math.
- Administered NWEA and FSA testing.
- Differentiated curriculum to make it accessible to gifted students, students with learning disabilities, and English Language Learners.
- Maintained all confidential documents such as IEPs, 504 Plans, and student records.
Case Manager
One Hope United
Orlando
10.2016 - 12.2020
- Assessed client and family needs in both social service and healthcare settings to ensure permanency for minors in DCF care.
- Collaborated with a multidisciplinary team, including psychiatrists and healthcare providers, to develop treatment plans.
- Built relationships with key referral sources, including therapeutic group homes and medical facilities.
- Conducted on-site visits to assess patient needs, identify healthcare barriers, and coordinate services.
- Maintained referral records and expanded access to medical and community resources.
- Managed mental health care coordination, patient assessments, and care planning.
- Facilitated interagency referrals and liaised with social service and healthcare agencies.
- Prepared reports, documented case progress, and provided court testimony when required.
Customer Service Clerk
FedEx Office
Orlando
03.2012 - 11.2016
- Trained team members and created a customer-focused environment.
- Assisted customers with orders, pricing, and product recommendations.
- Performed clerical duties, including calls, emails, document handling, and record-keeping.
- Proficient in Microsoft Word, Office, Excel, and PowerPoint.
Education
Master of Social Work -
Walden University
Minneapolis, MN07.2025
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NHTimeline
Truancy Coordinator
2nd Mile Education/ Aloma High School
01.2022 - Current
HCV Specialist
City of Daytona Beach Housing Authority
08.2021 - 01.2022
Middle/High School Social Studies Teacher
School District of Osceola County
07.2018 - 05.2021
Case Manager
One Hope United
10.2016 - 12.2020
Customer Service Clerk
FedEx Office
03.2012 - 11.2016
Master of Social Work -
Walden University
Bachelor of Arts - Psychology
Southern New Hampshire University
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