Dominique Williams-Scott
Dallas,GA
Summary
Experienced operations supervisor with a proven record of leading high‑performing teams, optimizing workflows, and maintaining consistent service quality in fast‑paced environments. Skilled in coaching and developing staff, improving dispatcher and router performance, and reinforcing process standards to ensure accuracy and efficiency. Adept at problem‑solving, cross‑department coordination, and managing daily operations with a focus on safety, productivity, and customer satisfaction. Known for clear communication, steady leadership under pressure, and the ability to build strong, accountable teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Waste Managment
08.2025 - Current
- Supervised daily dispatch operations, ensuring timely service delivery and customer satisfaction.
- Coordinated communication between drivers and customers to streamline route efficiency and resolve issues.
- Implemented process improvements, enhancing operational workflow and reducing delays in service execution.
- Trained and mentored new dispatch staff on systems usage and standard operating procedures.
- Developed training materials that improved onboarding processes and knowledge retention among team members.
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Coached dispatchers and routers during high‑volume or complex operational periods to improve accuracy, efficiency, and service quality.
- Provided real‑time guidance and post‑shift feedback to dispatch and routing teams, strengthening decision‑making and adherence to protocols.
- Identified performance gaps among dispatchers/routers and delivered targeted coaching to enhance communication, prioritization, and workflow consistency.
- Supported dispatch and routing staff through process changes by offering hands‑on coaching, clarification of procedures, and reinforcement of best practices.
Swing Dispatcher
Waste Management
Smyrna, GA
05.2022 - Current
- Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff. Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs.
Customer Service Representative/Call Center
Cobb County Government
Marietta, GA
08.2020 - 01.2022
- Provided policy and service information. Assisted customers with a warm and professional attitude. Answered general questions. Performed customer service surveys. Set up client appointments. Managed client records. Performed data entry for customer information. Resolved customer information and complaints. Answered calls from customers.
Utility Operator
Cobb County Government
Marietta, GA
01.2019 - 01.2022
- Answers incoming calls from Utility customers, department personnel, government agencies, and others; takes accurate description of problem or issue, address and other pertinent details; and determines nature and priority of calls. Dispatches personnel to locations needing service; operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed. Monitors alarms and cameras for Department buildings and facilities; reports alarms; and dispatches personnel as needed. Maintains call logs, dispatch information and work orders; enters, updates and retrieves information from Department databases; and verifies entries for accuracy and completeness. Performs related duties for Department of Transportation after hours. Performs other related duties as assigned.
Health Care Provider
Kennestone Hospital
Marietta, GA
01.2017 - 05.2019
- Answering phones, act as intermediaries to hospital administrators on behalf of patients and their families. Collect data about patient care problems and report it to the appropriate departments. Interpret the hospital philosophy, policies, procedures and services to patients, their families and visitors.
Overnight Cashier Lead
CVS Pharmacy
Kennesaw, GA
08.2016 - 02.2017
- Overnight supervisor. I work with the cashiers to make sure their tasks get done, I'm hands-on with customers making sure their experience at our store is a wonderful one.
Customer Service Specialist
Home Depot
Marietta, GA
01.2013 - 07.2016
- Special orders, schedules, ringing up customers, using computers and registers all day. Utilized CRM software to track customer interactions and ensure follow-up on outstanding issues. Trained new staff on customer service protocols and best practices to maintain high service standards.
Overnight Cashier
Kroger's
Kennesaw, GA
12.2012 - 04.2013
- Conducted end-of-shift cash reconciliations, identifying and correcting discrepancies to enhance financial accuracy. Provided exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a positive shopping experience.
Education
Online course - Business Management
Bellevue University
01-2024
Online course - Business Leadership
Bellevue University
Online course - People and Business leadership
Bellevue University
High school diploma - undefined
Merrillville Senior High
Merrillville, US01-2006
Skills
- Adaptability
- Customer Service
- Conflict Resolution
- Team Leadership
- Time Management
- Customer Interaction
- Route Management
- Dispatching
- Problem Resolution
- Communication
- Computer Skills
- Microsoft Office
- Windows
- Inventory
- Office Experience
- Excel
- Training
- Communication skills
- Administrative Skills
- Microsoft Outlook
- Customer Service Skills
Certification
- People and Business Leadership, 11/01/24
- Business Leadership, 11/01/24
- Business Management, 10/01/24
Timeline
Dispatch Supervisor
Waste Managment
08.2025 - Current
Swing Dispatcher
Waste Management
05.2022 - Current
Customer Service Representative/Call Center
Cobb County Government
08.2020 - 01.2022
Utility Operator
Cobb County Government
01.2019 - 01.2022
Health Care Provider
Kennestone Hospital
01.2017 - 05.2019
Overnight Cashier Lead
CVS Pharmacy
08.2016 - 02.2017
Customer Service Specialist
Home Depot
01.2013 - 07.2016
Overnight Cashier
Kroger's
12.2012 - 04.2013
Online course - Business Leadership
Bellevue University
Online course - People and Business leadership
Bellevue University
High school diploma - undefined
Merrillville Senior High
Online course - Business Management
Bellevue University