Dominique Williamson
Atlanta,Georgia
Summary
Experienced shipping and receiving clerk/operations professional at Safe-Guard Products International. Ensure secure and efficient inbound and outbound shipments, as well as confidential document storage. Skilled in creating playbooks and guidelines for best practices. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Safe-Guard Products International
Atlanta, United States
08.2022 - Current
- Researched discrepancies between physical count of items versus inventory system reports.
- Ensured compliance with safety regulations related to hazardous materials handling.
- Processed returns efficiently according to company policies and procedures.
- Operated computers to access information related to shipping activities.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Organized materials into appropriate storage areas based on product type or size.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Processed outbound shipments, including packing and labeling products for delivery.
- Monitored inventory levels and re-ordered supplies when necessary.
- Received incoming shipments and verified contents against packing slips.
- Organized deliveries by sorting and stocking receivables
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Corporate Security
UPS
Atlanta, United States
06.2018 - 12.2021
- Reviewed reports from guards regarding any suspicious activity or incident.
- Implemented access control measures for buildings and areas within buildings.
- Responded to alarms triggered by intrusion detection systems.
- Developed and implemented security policies, procedures and standards in compliance with applicable laws.
- Maintained records of visitors entering the premises through visitor logs.
- Investigated reported incidents or suspicious activities onsite.
- Monitored the security of computer systems, networks and data communications.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Monitored and authorized employee and guest access to guard against theft.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Senior Produce Clerk
Sprouts Farmers Market
Sandy Springs, United States
08.2015 - 06.2018
- Rotated stock to ensure product freshness by checking expiration dates.
- Assisted in training new produce clerks on proper stocking procedures.
- Prepared and stocked produce shelves with fresh fruits and vegetables.
- Ensured compliance with health codes related to food safety regulations.
- Worked closely with the Produce Manager to ensure that store goals were met each week.
- Organized backroom areas for efficient receiving of product deliveries.
- Maintained cleanliness of the produce department including floors, shelves, coolers, and displays.
- Inspected products for quality, freshness, and damage before stocking shelves.
- Operated a forklift in order to unload pallets of produce from delivery trucks.
- Opened boxes and stocked products in appropriate sections.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
Customer Service Representative
Von Maur
Dunwoody, United States
05.2013 - 06.2015
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor Of Business Administration Bba In Business Administration And Management -
Georgia State University
05.2017
Skills
- Active Directory
- Adaptive Learning
- Communication
- Content Management Systems (CMS)
- Customer Experience
- Customer-Focused Service
- Customer Retention
- Emotional Intelligence
- Interpersonal skills
- Management
- Microsoft 365
- Organization Skills
- Problem Solving
- Security Management
- Supply Chain Management
- Teamwork and Cooperation
- Time Management
- Working Environment
Certification
- Networks and Network Security, 01/2024, Present
- Play It Safe: Manage Security Risks, 12/2023, Present
- Google Foundation of Cybersecurity, 11/2023, Present
Additional Information
- Providing introductory information to new customer's
- Ensuring that customer's are satisfied with products or services
- Following up with client's or customer's to check that they're still satisfied with any purchases
- Letting customer's or client's know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Projects
Equipment Return Manual, 07/2024, 08/2024, Safeguard Products My Manger wanted the Shipping & Receiving Team to create an Equipment Return Manual on how to properly package and carefully put equipment going to and from the workplace. So me and my co-workers got together and brainstormed on how to write out what was going to be inside the manual once we sent it out to employees and customers. We included step-by-step instructions and pictures for visual appearance.
References
References available upon request.
Timeline
Shipping and Receiving Clerk
Safe-Guard Products International
08.2022 - Current
Corporate Security
UPS
06.2018 - 12.2021
Senior Produce Clerk
Sprouts Farmers Market
08.2015 - 06.2018
Customer Service Representative
Von Maur
05.2013 - 06.2015
Bachelor Of Business Administration Bba In Business Administration And Management -
Georgia State University
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