Dominique Willock
McDonough,GA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking employee enthusiastic about learning anything new inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Case Manager
Assertive Community Services
08.2022 - 01.2024
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Sales Representative
State Farm Arena
01.2020 - 01.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining organization and cleanliness.
- Trained and mentored new sales representatives.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Program Supervisor
Devereux Advance Behavioral Health
01.2019 - 08.2022
- Served as a mentor and role model for youth participants, demonstrating strong interpersonal skills in interactions with diverse groups of individuals.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Provided leadership, guidance and support to staff members.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Medical Billing Coder
KES Inc
05.2016 - 01.2020
- Facilitated smooth transitions during staff turnover periods by training incoming Medical Billing Coders on company protocols.
- Bolstered overall departmental efficiency by identifying areas for process improvement and recommending strategic solutions.
- Updated patient financial information to guarantee accuracy.
- Transcribed and entered patient medical information into electronic medical records systems.
- Researched and resolved medical record discrepancies.
- Improved cash flow by diligently following up on outstanding insurance claims and unpaid balances.
Medical Care Coordinator
Independence Residences Inc
01.2012 - 04.2016
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patients'' needs.
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Audited charts and medication to check compliance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Updated systems to meet residents' needs safely and effectively.
- Assisted in the development of quality improvement initiatives, resulting in enhanced efficiency of medical care coordination processes.
- Coordinated care with external agencies to best support resident needs.
Education
Bachelor of Science - Social Work
Capella University
Minneapolis, MN06.2027
No Degree - Criminal Justice
Strayer University
Washington, DCHigh School Diploma -
Penn Foster Career School
Scranton, PA05.2009
Skills
- Program Development
- Interviewing skills
- Service planning
- Case Management Tracking
- Sales expertise
- Item Ticketing and Pricing
- Brand Promotion
- Product Promotions
- Professionalism and Ethics
- HIPAA Compliance
- Medical Billing Software Familiarity
- Mental Health Support
Certification
Timeline
Case Manager
Assertive Community Services
08.2022 - 01.2024
Sales Representative
State Farm Arena
01.2020 - 01.2024
Program Supervisor
Devereux Advance Behavioral Health
01.2019 - 08.2022
Medical Billing Coder
KES Inc
05.2016 - 01.2020
Medical Care Coordinator
Independence Residences Inc
01.2012 - 04.2016
Bachelor of Science - Social Work
Capella University
No Degree - Criminal Justice
Strayer University
High School Diploma -
Penn Foster Career School
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