Overview
Work History
Education
Skills
Affiliations
Timeline
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Dominique Winters

5205 Black Walnut Dr McFarland,WI

Overview

15
15
years of professional experience

Work History

Clinical Systems MyChart Analyst

UW Health
Madison, 53558
08.2021 - Current
  • Developed test plans and executed system and user application testing for new functionality or bug fixes.
  • Provided MyChart support on issues and monitored the performance of the applications.
  • Provided support during software upgrades by analyzing impacts on existing configurations.
  • Provided support to patients troubleshooting system issues related to Epic MyChart.
  • SME for Symptom Checker, Messaging, and new department build.
  • Led MyChart team upgrade coordinator.
  • Prepared detailed project reports.
  • Ensure the timely completion of all Epic MyChart projects.

Appointment Center Support Analyst

UW Health
Middleton, WI
10.2020 - 08.2021
  • Create and optimize staff schedules to ensure operational efficiency by tracking, analyzing, and utilizing data obtained from the (Calabrio)
  • Monitor real-time performance management of staff and identify service gaps, and adjust organizational resources.
  • Process PTO requests based on staffing and forecasting needs.
  • Update and maintain agent’s user record and security access within Calabrio.
  • Assist with jabber phone configuration and updates
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Identified and remedied root causes of system malfunctions.
  • Collaborated with internal business partners to determine problem-solving strategies for service now request.

EHR Application Analyst

SSM Health
Madison, WI
06.2017 - 07.2020
  • Complete routine charging and non-charging maintenance tasks.
  • Maintain ServiceNow KB articles.
  • Lead implementation projects, partnering with vendors.
  • Assist and complete Hospital Billing reported security issues.
  • Created and executed test plans, cases and scripts while identifying issues and providing resolutions with developers.

Business System Associate

UW Medical Foundation
Madison, WI
10.2015 - 06.2017
  • Lead for ACHC CRM Patient Complaint and Patient Behavior projects.
  • Created Prior Auth Supervisor Dashboards.
  • Maintained all referral work queue rules and user security access.
  • Lead Presenter at Epic 2015 Referrals End-User upgrade testing.
  • Lead for Cancer Connect CRM Project.
  • Participated in on-call rotation for Referrals and SER Masterfile.
  • Completed Benefits Engine, Referrals, and CRM maintenance task.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Credit Balance Resolution Specialist

UW Medical Foundation
Middleton, WI
06.2014 - 10.2015
  • Resolve undistributed payments and credit transactions.
  • Review and research delinquent account reports verifying information and account balances.

Admitting Counselor Registration

Gundersen Lutheran Hospital
La Crosse, WI
08.2013 - 01.2014
  • Provided customer service to both internal and external customers via telephone and email.
  • Registered patients efficiently; logged and updated patient demographic information.

Assistant Manager

Footlocker, La Crosse WI
04.2010 - 01.2014
  • Managed staff of 15 + employees; provided customer service as needed.
  • Responsible for processing payroll, inventory audits, ordering, tracking, and stocking merchandise using ADP programming.

Education

Bachelor of Science - Organizational Behavior And Leadership

Edgewood College
Madison, WI
2015

Associate of Applied Science - Supervisory Management

Edgewood College
La Crosse, WI
12.2013

Associate of Applied Science - Early Childhood Education

Western Technical College
La Crosse, WI
12.2013

Leadership Essentials Certificate -

Western Technical College
La Crosse, WI

Supervision Essentials Certificate -

Western Technical College
La Crosse, WI

Skills

  • Embraces the challenge of working with a diverse staff
  • Ability to work independently
  • Excellent customer service and communication skills
  • Experience in multitasking several projects with the ability to prioritize
  • Understands and acknowledges the importance of confidential information
  • Teamwork and Collaboration

Affiliations

MyChart Certification, Epic Verona WI

Cadence Certification, Epic, Verona WI

Referrals Certification, Epic, Verona WI

Benefits Engine Basics Certification, Epic, Verona WI

Benefits Engine Health Plan Certification, Epic, Verona WI

Resolute Hospital Billing, Epic, Verona WI

Core Analyst Badge, Epic, Verona Wi

Timeline

Clinical Systems MyChart Analyst

UW Health
08.2021 - Current

Appointment Center Support Analyst

UW Health
10.2020 - 08.2021

EHR Application Analyst

SSM Health
06.2017 - 07.2020

Business System Associate

UW Medical Foundation
10.2015 - 06.2017

Credit Balance Resolution Specialist

UW Medical Foundation
06.2014 - 10.2015

Admitting Counselor Registration

Gundersen Lutheran Hospital
08.2013 - 01.2014

Assistant Manager

Footlocker, La Crosse WI
04.2010 - 01.2014

Bachelor of Science - Organizational Behavior And Leadership

Edgewood College

Associate of Applied Science - Supervisory Management

Edgewood College

Associate of Applied Science - Early Childhood Education

Western Technical College

Leadership Essentials Certificate -

Western Technical College

Supervision Essentials Certificate -

Western Technical College

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