Dominique Wise

Essex,MD

Summary

Motivated and compassionate HealthCare Technician with [5] years of hands-on experience in patient care, wound care, and personal hygiene assistance in medical and assisted living environments. Adept at building strong rapport with patients, ensuring optimal care, and supporting both physical and emotional well-being. Known for excellent attention to detail, strong problem-solving skills, and the ability to handle emergency situations calmly and efficiently. Seeking to contribute to a compassionate healthcare team by providing exceptional support to individuals in need of care.

Overview

years of professional experience

Work History

Patient Care Technician (PCT)

King David

Baltimore, MD

11.2022 - Current

Administered medications as prescribed and ensured proper inventory control of medical supplies.
Improved patient outcomes by providing high-quality nursing care in the Cardiac Cath Lab setting.
Managed clinic budget, reducing unnecessary expenses while prioritizing essential resources for optimal patient care.
Educated patients and families on post-operative care, including medication administration, wound care, and rehabilitation exercises.
Practiced patient care by taking vital signs and providing wound care for patients.
Monitored patients' emotional well-being, providing compassionate support and reducing anxiety, particularly for those with dementia and Alzheimer’s

Certified Nursing Assistant/Geriatric Nursing Assistant

Lorien Mays

Baltimore, MD & Elliott City, MD

01.2022 - 10.2022

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Maintained up-to-date knowledge of state and federal healthcare regulations, ensuring that all training materials and practices aligned with current industry standards.

Charge Entry Specialist

RadNet ( Advanced Radiology)

Rosedale, MD

01.2021 - 12.2021

Processed and verified charge entries for medical services, ensuring the accurate and timely submission of claims to insurance companies, resulting in a reduction of errors and delays in reimbursements.
Reviewed patient records and medical documentation to ensure charges corresponded to the appropriate codes, including CPT, ICD-10, and HCPCS codes, ensuring compliance with federal and state regulations.
Collaborated with the billing department, insurance companies, and healthcare providers to resolve discrepancies or denials, ensuring prompt resubmission of claims and minimizing revenue loss.
Maintained an organized charge entry system, tracking all charge activity and ensuring proper documentation for auditing and compliance purposes.
Utilized billing software and electronic health records (EHR) systems to input charges and update patient accounts, ensuring data accuracy and HIPAA compliance.
Worked with medical staff to clarify charge discrepancies, ensuring correct billing and reimbursement for services rendered.
Monitored daily charge reports to identify any missing or incorrect entries and proactively followed up on any issues.
Adhered to departmental policies and industry standards, ensuring charge entry processes were aligned with healthcare regulations and billing codes.
Tracked and maintained detailed records of charge entry data for audits, reporting, and performance evaluation.
Provided support and training to junior staff members and new hires on charge entry procedures and the use of billing systems and software.
Contributed to practice growth by effectively coordinating with other departments to optimize billing processes across all service lines.
Demonstrated adaptability when faced with changes in industry standards or software updates that required adjustments to established workflows and protocols within the organization .
Expedited payment collection by submitting clean claims for reimbursement from insurance companies and patients promptly.
Developed strong working relationships with physicians, nurses, and office staff to promote collaboration on complex cases requiring additional assistance or clarification on charges entered.

Scheduler

Advanced Radiology

Rosedale, MD(Remote)

10.2019 - 12.2020

Coordinated radiology appointments for patients, ensuring efficient scheduling of procedures such as X-rays, MRIs, CT scans, and ultrasounds, optimizing the use of radiology equipment and physician time.
Verified patient information and insurance details, ensuring proper documentation and eligibility for procedures, minimizing delays and administrative errors.
Managed a high volume of phone calls and inquiries from patients, family members, and medical staff, providing clear instructions on preparation for radiology exams.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
Scheduled follow-up appointments and communicated exam results to patients, ensuring proper continuity of care and compliance with medical protocols.
Maintained accurate and up-to-date patient records within electronic health records (EHR) and radiology scheduling software, ensuring HIPAA compliance and confidentiality.
Collaborated with insurance companies to verify coverage for radiology procedures and obtain necessary pre-authorizations when required.
Assisted patients in preparing for radiology exams, providing instructions regarding fasting, clothing requirements, or other specific preparations based on the procedure.
Processed and updated referral information, ensuring all necessary documentation and physician orders were in place prior to scheduling.
Monitored and adjusted the scheduling calendar to accommodate last-minute changes, cancellations, and reschedules, minimizing patient wait times and ensuring efficiency in radiology workflows.
Handled patient inquiries regarding the scheduling process, preparing for exams, and follow-up instructions, delivering excellent customer service.

Education

High School Diploma -

Chesapeake High School

Essex, MD

06-2018

Skills

Customer Service: Excellent communication skills for interacting with patients, family members, and healthcare providers to ensure a smooth scheduling process

Insurance Verification & Authorization: Knowledge of insurance verification procedures and obtaining pre-authorizations for radiology procedures
Medical Terminology: Familiar with basic radiology terms and diagnostic imaging procedures
Time Management & Multitasking: Ability to handle multiple scheduling requests, reschedules, and cancellations while maintaining accuracy and minimizing patient wait times
Attention to Detail: Ensuring that all patient information, procedures, and appointment details are accurately recorded and compliant with healthcare regulations
HIPAA Compliance: Ensuring the confidentiality and privacy of patient information at all times

Healthcare compliance expertise
Phlebotomy: Skilled in collecting blood samples, preparing specimens, and ensuring patient comfort during the process
Medical Software: Proficient in using electronic health records (EHR) systems for accurate patient tracking
Wound Care: Experienced in dressing changes, monitoring wound healing, and providing patient education on wound care
Efficient With: Word, Excel, Microsoft, Teams, Salesforce, Zoom, Epic, Erad RIS, Outlook

Timeline