Dominique Woodson
Wilmington
Summary
Experienced in managing emergency call intake and dispatch coordination, utilizing quick decision-making and clear communication to support emergency services. Demonstrates a track record of maintaining composure and efficiency during high-stress incidents. Trained and experienced in handling stressful situations, organized and thorough in documenting calls. Pride in helping first responders coordinate emergency actions and support the local community. Strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision while maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Problem-solving abilities, quick decision-making, and unwavering commitment to public safety make a valuable asset.
Overview
14
14
years of professional experience
Work History
911 Emergency Dispatcher
Wilmington Police Department
02.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Hospital Operations Manager
Cooper University Health
01.2020 - 04.2024
- Manages the recruitment, training, and development of over30 direct reports, providing guidance and support daily
- Evaluates staff by providing ongoing feedback and documenting standing meetings, initial competency assessments, performance appraisals and corrective action
- Ensures hospital compliance standards are met by monitoring and reconciling missing documentation
- Develops and implements new workflows and procedures to maximize efficiency and productivity within the hospital
- Agiliti Health
Hospital Operations Manager
Einstein Medical Center
05.2019 - 12.2019
- Smoothly and calmly manages multiple projects and departmental initiatives, including oversight of deliverables and prioritization of objectives in a fast-paced environment
- Analyzes data and closely monitors practice activity metrics, effectively communicating data-driven recommendations for improvements
- Oversees the allocation and use of resources within multiple services to ensure all programmatic needs are met
- Monitored expenses to suggest cost-effective alternatives
- Agiliti Health
Hospital Coordinator
Hahnemann Hospital
06.2016 - 08.2019
- Coached employees through day-to-day work and complex problems
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
- Increased efficiency by streamlining coordination processes and implementing new organizational systems
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Gathered and organized materials to support operations
- Agiliti Health
Unarmed Security Officer
Cheyney University of Pennsylvania
04.2014 - 05.2016
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Developed work schedules for team members to maximize shift coverage
- Trained new team members on site policies and procedures
- Campus dispatcher -communications with Cheyney Police
Lead Customer Service Representative
United States Postal Service, USPS
07.2010 - 02.2014
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail
- Maximized employee performance by setting effective objectives and standard practices
- Provided service and sales to walk-in customers
- Used automated mail processing equipment to sort and collate mail
- Loaded and unloaded shipping containers and vehicles
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Reviewed associate performance to identify training needs.
Education
High School Diploma -
South Philadelphia High
Philadelphia, PA06-2008
Associate of Arts - Business Management
Everest University
05-2013
Skills
- Computer skills
- Call management
- Emergency medical instruction
- EMS dispatch
- Police department procedures
- Emergency response procedures
- Law enforcement collaboration
- 911 system information databases
- Unit dispatch
- Public safety telecommunicator (PST)
Timeline
911 Emergency Dispatcher
Wilmington Police Department
02.2024 - Current
Hospital Operations Manager
Cooper University Health
01.2020 - 04.2024
Hospital Operations Manager
Einstein Medical Center
05.2019 - 12.2019
Hospital Coordinator
Hahnemann Hospital
06.2016 - 08.2019
Unarmed Security Officer
Cheyney University of Pennsylvania
04.2014 - 05.2016
Lead Customer Service Representative
United States Postal Service, USPS
07.2010 - 02.2014
High School Diploma -
South Philadelphia High
Associate of Arts - Business Management
Everest University
Similar Profiles
Anya SmithAnya Smith
Emergency Call Operator at Wilmington Police DepartmentEmergency Call Operator at Wilmington Police Department
Isreal SantiagoIsreal Santiago
Police Officer at Wilmington Police DepartmentPolice Officer at Wilmington Police Department
Tymira SmallwoodTymira Smallwood
Emergency Call Taker at Wilmington Police DepartmentEmergency Call Taker at Wilmington Police Department
Anya SmithAnya Smith
Emergency Communications Operator at Wilmington Police DepartmentEmergency Communications Operator at Wilmington Police Department
Ross HaskettRoss Haskett
Vice President - Agency Banking at Westfield BankVice President - Agency Banking at Westfield Bank