Dominique Worsley
Biddeford
Summary
Dynamic bartender with proven customer service excellence and strong multitasking abilities, honed at leading bars in the NYC area. Skilled in crafting high-quality cocktails and fostering loyal clientele through outstanding service and memory retention. Increased customer satisfaction significantly, showcasing a blend of hard and soft skills essential for thriving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Bartender
The Iron Monkey
01.2011 - 09.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Pier 115 Bar and Grill
09.2012 - 03.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Bartender
Hudson and Co. Bar and Grill
10.2017 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelors Degree - Criminal Justice/Political Science
Rutgers University
New Brunswick, NJ05.2012
Associate Degree - Criminal Justice
Hudson County Community College
Jersey City, NJ05.2011
High School Diploma -
James J. Ferris High School
Jersey City, NJ2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Memory retention
Timeline
Bartender
Hudson and Co. Bar and Grill
10.2017 - 12.2023
Bartender
Pier 115 Bar and Grill
09.2012 - 03.2024
Bartender
The Iron Monkey
01.2011 - 09.2012
Bachelors Degree - Criminal Justice/Political Science
Rutgers University
Associate Degree - Criminal Justice
Hudson County Community College
High School Diploma -
James J. Ferris High School
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