Dominique Wyatt
Clinton,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Floating Bank Supervisor
TD Bank
Washington , DC
09.2022 - Current
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Ensuring compliance with banking regulations and policies.
- Providing guidance to junior staff members in resolving customer queries.
- Conducting periodic reviews of existing processes to identify areas for improvement.
- Developing strategies to improve operational efficiency and customer satisfaction.
- Analyzing financial data to ensure accuracy of records and transactions.
- Maintaining up-to-date knowledge of banking products and services offered by the bank.
- Resolving escalated customer complaints in an efficient manner.
- Monitoring employee performance and providing feedback as needed.
- Coordinating with other departments for smooth functioning of various banking activities.
- Participating in regular meetings with senior management to review progress on various initiatives.
- Implementing security measures to protect customers' confidential information from unauthorized access.
- Handling administrative tasks such as scheduling appointments, preparing documents.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Information Receptionist
Veterans Hospital
Washington , DC
07.2020 - 09.2022
- Facilitated sharing of information between different clinics to aid patients with receiving accurate care.
- First point of contact for patients, visitors and staff for general information on the hospital and appointments.
- Kept logs of patient complaints in specific program and followed up on progess of completion.
- Created system where all numbers and locations of clinics were in a centralized place.
- Maintained an organized filing system for documents and other records.
- Responded promptly to customer inquiries via phone or email.
- Provided administrative support to all departments within the organization.
- Scanned documents into electronic format for storage purposes.
- Maintained confidentiality of sensitive information at all times.
- Developed processes to ensure efficient workflow within the reception area.
- Supervised interns or other temporary personnel assigned to reception duties.
- Greeted customers, answered general questions and directed to appropriate locations.
Branch Banker III
PNC Bank
Beltsville, MD
08.2018 - 06.2020
- Conducted consultative discussions with current and prospective customers to determine and analyze financial needs and makes recommendations to satisfy those needs
- Ensures all reporting requirements are met, reinforces customer service standards, supports a proactive sales culture, and otherwise acts on the manager's behalf
- Trains sales staff by preparing and distributing training materials, following up with questions that explore understanding of information, and acting as a role model to ensure the staff has the skill and ability to achieve established goals
- Apply knowledge of audit and security procedures to established audit, security and compliance guidelines to protect the staff, company assets, and clients from harm or loss.• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Worked with diverse product development teams to create software for qualitative structured solutions to validate and model emerging markets.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Help Desk Support Specialist
Dept Of Agriculture
Washington , DC
10.2016 - 06.2018
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Assisted in the installation of new hardware, software, and operating systems.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
- Tested computer equipment to ensure proper functioning according to specifications.
- Monitored performance of networks through LAN and WAN connections with tools like SolarWinds NPM.
- Created detailed reports describing help desk activities.
- Ensured compliance with company standards regarding computer usage and security policies.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Supported customers with password resets and account customization.
Gas Turbine Engineer Technician
United States Navy, USN
Norfolk, VA
04.2006 - 10.2007
- Documented all repairs made in accordance with company policies and procedures.
- Executed scheduled outages for maintenance activities without disrupting production operations.
- Maintained records of spare parts inventory levels for efficient ordering process when required.
- Reviewed blueprints and schematics to determine repair requirements for a variety of gas turbine systems.
- Adjusted control settings on turbines during start up sequences in order to achieve optimal operating parameters.
- Collaborated with engineers in developing solutions for difficult technical problems related to gas turbine operations.
- Participated in training sessions designed to keep technicians current on best practices related to operating gas turbines.
- Prepared reports summarizing work done on each unit serviced as well as any recommendations made during inspections.
- Performed preventive maintenance on gas turbine engines and associated components, such as pumps, valves, compressors, and blowers.
- Troubleshot complex mechanical issues with gas turbines using specialized diagnostic equipment.
- Installed new parts and systems in existing gas turbine engines according to manufacturer's specifications.
- Managed procedures for start-up, daily operations and shutdowns.
- Performed maintenance services to correct and prevent problems.
Education
Some College (No Degree) - Human Resources Management
Strayer University
Washington, DCSkills
- Investment Strategies
- Auditing Procedures
- Operational Efficiency
- Financial Planning
- Leadership Training
- Attention to Detail
- Communication
- Ability to work independently
- Team Work
Timeline
Floating Bank Supervisor
TD Bank
09.2022 - Current
Information Receptionist
Veterans Hospital
07.2020 - 09.2022
Branch Banker III
PNC Bank
08.2018 - 06.2020
Help Desk Support Specialist
Dept Of Agriculture
10.2016 - 06.2018
Gas Turbine Engineer Technician
United States Navy, USN
04.2006 - 10.2007
Some College (No Degree) - Human Resources Management
Strayer University