Dominique Xiong
PORTSAINTLUCIE,FL
Summary
Dedicated Cosmetologist & Full Specialist with proven expertise in client consultation and relationship building. Skilled in sanitation compliance and staff training, ensuring high-quality service and customer satisfaction, in both Salon and Spa environments
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Lead Nail Technician
Pure Nails & Spa
Stuart, Florida
10.2020 - Current
- Managed nail care services and treatments for diverse clientele.
- Trained and mentored junior nail technicians in techniques and customer service.
- Ensured compliance with health and safety standards in the salon environment.
- Developed customized nail designs using current trends and techniques.
- Built strong client relationships through excellent communication and service.
- Oversaw inventory management for nail products and supplies at the spa.
- Implemented new procedures to enhance salon efficiency and customer satisfaction.
- Collaborated with team members to maintain a clean and welcoming environment.
- Met with clients to discuss needs, service preferences and special requests.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Completed daily customer appointments and updated master schedule.
- Built repeat client base to increase profits and stabilize cash flow.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Developed a range of new services to increase revenue.
- Ensured that all equipment was properly sterilized before each treatment.
- Provided expert advice on aftercare routines for customers following treatments.
- Maintained a clean and professional working environment at all times.
- Conducted weekly meetings with staff to discuss performance issues or changes to procedures.
- Assisted with marketing campaigns by liaising with local media outlets.
- Analyzed sales data from previous months to identify areas for improvement.
- Reviewed feedback from customers regarding their experiences at the salon.
- Managed the daily operations of the salon, including customer service, scheduling and financial transactions.
- Created promotional materials for the salon's services and special offers.
- Developed client loyalty programs to encourage repeat business.
- Kept up with current trends in the industry by attending training sessions and workshops.
- Provided advice to customers on nail care products and treatments.
- Trained and supervised junior staff in nail treatments and techniques.
- Organized events for the salon such as charity days or product launches.
- Adhered strictly to health and safety regulations when performing treatments.
- Advised clients on nail care and use of products and colors.
- Applied nail treatments, polish and artificial tips to complete manicure services.
- Removed previously applied nail polish using liquid remover and swabs.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Promoted enhanced treatments to repair and improve nail strength.
- Prepared customers' nails in soapy water using swabs, files and orange sticks.
- Roughened surfaces of fingernails using abrasive wheel.
- Treated nails to repair or improve strength and resilience by wrapping.
Manicurist and Pedicurist & Manager
Velvet Nail & Spa
Jensen Beach, Florida
09.2019 - 09.2020
- Provided manicures and pedicures using industry-standard techniques and tools.
- Maintained cleanliness and hygiene of workstations and equipment.
- Assisted clients in selecting nail colors and treatments based on preferences.
- Educated clients on nail care and maintenance for optimal health.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Managed appointment schedules to maximize client satisfaction and service efficiency.
- Recommended additional services to enhance overall client experience at the spa.
- Developed strong relationships with clients, fostering a welcoming environment for repeat visits.
- Performed other duties such as waxing or massaging hands or feet as requested by clients.
- Cleaned and sterilized tools and work areas before each client session.
- Resolved guest complaints.
- Educated clients on proper nail care techniques and product knowledge when necessary.
- Greeted customers and provided customer service, answered questions, and addressed complaints.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Complied with state regulations for performing manicure and pedicure services.
- Provided manicures and pedicures to clients in a professional manner.
- Performed paraffin treatments for hands or feet to soften skin.
- Recommended products or services based on individual needs of the customer.
- Applied base coats, nail polish colors, top coats, decals, gems, glitter as per customer requirements.
- Assisted in maintaining cleanliness in the salon by wiping down surfaces with sanitizing solution after each client session.
- Examined nails for irregularities such as discoloration, ridges.
- Completed daily customer appointments and updated master schedule.
- Consistently recognized by management for providing superior customer service.
- Demonstrated excellent communication skills while interacting with customers.
- Met with clients to discuss needs, service preferences and special requests.
- Maintained a professional appearance at all times while working in the salon environment.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Maintained inventory of supplies such as nail polishes, files and buffers.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Handled staff development, budgeting and supply ordering.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept records of services rendered using salon software programs.
- Adhered to company policies regarding sanitation and hygiene standards.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Removed previously applied nail polish using liquid remover and swabs.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Prepared customers' nails in soapy water using swabs, files and orange sticks.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Applied undercoat and clear or colored polish onto nails with brush.
- Promoted enhanced treatments to repair and improve nail strength.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Maintained supply inventory and replenished to maintain consistent availability.
- Managed daily operations to ensure smooth service delivery at a busy nail salon.
- Supervised staff training on customer service and nail care techniques.
- Coordinated scheduling to optimize technician availability and client appointments.
- Maintained inventory levels of nail products and spa supplies for operations.
- Implemented sanitation protocols to ensure compliance with health regulations.
- Monitored client feedback to enhance service quality and customer satisfaction.
- Developed promotional materials to attract new clients and retain existing ones.
- Organized team meetings to discuss performance, goals, and operational improvements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cosmetologist
White Orchid Spa
Vero Beach, Florida
09.2018 - 09.2019
- Applied various skincare treatments and facials tailored to individual client needs.
- Educated clients on proper skincare routines and product usage during consultations.
- Maintained cleanliness and organization of workstations and spa equipment daily.
- Assisted in inventory management, ensuring all beauty products were stocked efficiently.
- Utilized appointment scheduling software to manage client bookings effectively.
- Participated in ongoing training to stay updated on industry trends and techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained cleanliness of salon equipment and tools.
- Assisted customers in selecting appropriate retail products for their needs.
- Provided consultations to clients on beauty treatments, products and services.
- Promoted additional services or products available in the salon.
- Kept notes listing preferences and services provided to clients for quick reference.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
Cosmetology Student
Woodhouse Spas
Detroit, Michigan
06.2017 - 10.2017
- Assisted guests with spa service selections and appointment scheduling.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Supported team by preparing products and tools for various spa treatments.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Participated in training sessions to learn about spa services and products offered.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Assisted in creating promotional materials such as brochures, flyers, catalogs.
- Maintained positive working relationship with fellow staff and management.
Education
Full Specialist - Skin&Nails
Pro Nail & Beauty School
12.2020 - 03.2021
Jensen Beach High School
Jensen Beach, FLCosmetologist - Cosmetology
CTE/SMTEC
Warren, MI 09.2015 - 06.2017
Skills
- Client consultation
- Sanitation compliance
- Product knowledge
- Customer relationship management
- Scheduling efficiency
- Attention to detail
- Salon safety compliance
- Professional networking
- Performance evaluations
- Appointment scheduling
- Staff training and development
- Continuing education
- Upselling services
- Sanitation protocols
- Industry trend awareness
- Training and coaching
- Sanitation maintenance
- Verbal and written communication
- Client service excellence
- Relationship building
Languages
English
Professional
Hmong
Professional
Certification
- Cosmetologist
- Full Specialist
Accomplishments
- Helped many individuals Beauty professionals opened their first salon business
- Shared owner with Sisters salons; Pure Nails & Spa and Velvet Nails & Spa
Affiliations
- Pilates
- Painting
- Tennis
- Beauty (Skin,Hair,Makeup,Wellness)
Timeline
Full Specialist - Skin&Nails
Pro Nail & Beauty School
12.2020 - 03.2021
Lead Nail Technician
Pure Nails & Spa
10.2020 - Current
Manicurist and Pedicurist & Manager
Velvet Nail & Spa
09.2019 - 09.2020
Cosmetologist
White Orchid Spa
09.2018 - 09.2019
Cosmetology Student
Woodhouse Spas
06.2017 - 10.2017
Cosmetologist - Cosmetology
CTE/SMTEC
09.2015 - 06.2017
Jensen Beach High School