Dominique Yeboah
Hyattsville,MARYLAND
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
VideoPhone Hotline Specialists
Community Crisis Services, Inc.
Hyattsville, MD
01.2024 - Current
- Provide short-term crisis intervention counseling, assessment services, information, and referral to Deaf/Hard of Hearing callers in a non-judgmental manner. Provides referrals and completes all paperwork.
- Provided crisis intervention and emotional support to callers in distress.
- Assessed caller's needs and provided referrals to appropriate community resources.
- Advised callers on available services such as shelters, food banks, mental health providers and other social service programs.
- Responded to emergency calls with compassion and understanding.
Front Desk Assistant/Communication Specialist
National Association of the Deaf
Silver Spring, MD
09.2021 - Current
- Answer incoming video phone calls, determine the purpose of the callers, and forward them to the appropriate person or department
- Receive, sort, and scan mail to the appropriate staff due to the remote work environment
- Coordinate meetings between NAD staff members, lawyers, and clients.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Trained new employees on proper front desk operations and customer service techniques.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
Residential Counselor/Group Home Coordinator/Director
Deaf Reach, Inc.
Washington, D.C.
07.2018 - 11.2023
- Primarily responsible for the case management and coordination of services received by individuals with developmental disabilities or mental health while ensuring their safety and well being.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Provide direct oversight to three residential homes and is responsible for supervising, scheduling, training, and scheduling mandated training for direct support staff
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
Deaf Education Sector
Peace Corps Ghana
Accra, Ghana
06.2019 - 03.2020
- Served in the education sector and taught integrated English, reading, and creative arts at a school for Deaf students in eastern Ghana.
Student Assistant
Office of Diversity and Equity for Students
Washington, D.C.
08.2017 - 05.2018
- Responsible for a broad range of departmental administrative duties
- Establish a connection with students as a representative of the office and promote a welcoming and inclusive campus environment.
Resident Assistant
Gallaudet University Residence Life
Washington, D.C.
08.2015 - 01.2018
- Communicates and promotes the mission and policies of the Residence Life Office, Division of Student Affairs and Gallaudet University
- Knows, abides by, and enforces all rules, regulations, and policies of the residence halls and of Gallaudet (including the Residence Life Handbook and the Residence Hall Agreement)
- Create an environment where the needs and concerns of diverse populations of students are appreciated and are conducive to academic and social development.
International Studies Student Intern
Liberian American Deaf Association
Monrovia, Liberia
06.2017 - 08.2017
- Design and implement training in the areas of Women's Health, Advocacy, CRPD and Human Rights, Organizational Development, and Education
- Worked closely with LADA in updating the Liberia Deaf Community Directory through data collection and interviews with Deaf Liberian community members
- Interact and plan with different stakeholders such as the Ministry of Education, Commission on Disability, the Union of Disability Organizations, and various Deaf schools.
Education
International Studies -
Gallaudet University
05.2018
Skills
- Problem-solving skills
- Facilitate training and workshops
- Customer-orientated approach
- Excellent Communication
- Multitasking and Organization
- Event Coordination
- Scheduling
- Customer Service
- Call Management
- Fluent in American Sign Language
Languages
American Sign Language English Ghanaian Sign Language Conversational Nigerian Sign Language
Accomplishments
- Certificate Of Appreciation: In Recognition of Your Outstanding Service as a Conference Entertainment Coordinator of the 2023 National Black Deaf Advocates Conference 2023
- Chief Executive Officer: Award Exceptional Dedication and Commitment to Supporting The National Association of the Deaf and its Mission 2022
- Peace Corp Ghana: Certificate of Achievement, 2020
- Multicultural Student Development and Mentoring Program: Outstanding Member, 2018
- Students of Color Leadership Institute: Certificate of Achievement, 2017 California School for the Deaf-Riverside:
- High School Valedictorian Award, 2013
- California Youth Leadership Forum for Students with Disabilities: Certificate of Achievement, 2012
Timeline
VideoPhone Hotline Specialists
Community Crisis Services, Inc.
01.2024 - Current
Front Desk Assistant/Communication Specialist
National Association of the Deaf
09.2021 - Current
Deaf Education Sector
Peace Corps Ghana
06.2019 - 03.2020
Residential Counselor/Group Home Coordinator/Director
Deaf Reach, Inc.
07.2018 - 11.2023
Student Assistant
Office of Diversity and Equity for Students
08.2017 - 05.2018
International Studies Student Intern
Liberian American Deaf Association
06.2017 - 08.2017
Resident Assistant
Gallaudet University Residence Life
08.2015 - 01.2018
International Studies -
Gallaudet University
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