Dominique York
Lincoln Park
Summary
Versatile and bilingual professional with a proven track record in logistics management and exceptional customer service, honed at Hollingsworth Logistics. Excelled in enhancing team coordination and streamlining shipment planning, demonstrating meticulous attention to detail and superior communication skills. Achieved significant improvements in operational efficiency and client satisfaction, leveraging expertise in records management and freight handling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Traffic Coordinator
Hollingsworth Logistics
08.2022 - Current
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Built project timelines, team delegation plans and provided instructions for task completion.
- Maintained accurate records for shipments, including tracking numbers and delivery statuses, ensuring timely updates to relevant stakeholders.
- Enhanced team coordination, organizing regular meetings to discuss logistics strategies and updates.
- Collaborated with warehouse personnel to ensure seamless integration of shipping schedules into overall operations plans.
Administrative Assistant
GLR Advanced Recycling
09.2018 - 06.2022
- Answered multi-line phone system, routing calls, emails, appointments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Janitorial Lead
GDI Integrated Facility Services
02.2011 - 04.2018
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
Education
High School Diploma -
Southwestern High
Detroit, MI06-2011
Skills
- Bilingual (Fluent in spanish)
- Route planning
- Logistics management
- Supply chain
- Customer service
- Attention to detail
- Dispatching
- Freight handling
- Records management
- Shipment planning
- Excellent communication
- Multitasking
Certification
Cosmetology
Esthetician
Manicuring
Languages
Spanish
Native or Bilingual
Timeline
Traffic Coordinator
Hollingsworth Logistics
08.2022 - Current
Administrative Assistant
GLR Advanced Recycling
09.2018 - 06.2022
Janitorial Lead
GDI Integrated Facility Services
02.2011 - 04.2018
Cosmetology
Esthetician
Manicuring
High School Diploma -
Southwestern High
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