Dominique Young

• Administered Athena Clinicals, including system configuration, encounter plans, and order sets
• Managed user access, billing provider admin, and Athena Collectors admin
• Created and tracked quality metrics, paper clinical forms, and digital check-in forms
• Configured appointment scheduling and patient portal
• Built and designed custom reports, roles, permissions, and resolved HL7 error messages
• Coordinated training sessions and developed workflows to streamline operations

Managed medical Workers' Compensation claims, pre-certifications, and appeals.

Assigned reviewers according to regulatory state guidelines.

Edited, corrected, and approved reports before sending them back to clients.

Drafted and updated cases, including doctor's profiles and license/board certifications.

Utilized URAC standards for quality assurance.

Created financial reports and handled invoices, statements, and payments to insurance carriers

• Gathered data for forms development and migrated GE Centricity data to EPIC EMR
• Ran weekly admin reports, conducted monthly KB updates, and prepared draft forms
• Created workflow guides and training materials for clinical and front office staff
• Provided end-user training and support for EMR systems