Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominique Young

Austin,TX

Summary

Healthcare professional with over 8 years of experience in various healthcare settings, working with both adults and children. A self-starter with a genuine passion for learning and embracing new opportunities for professional growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Computer Technology Teacher

Jubilee Charter School
08.2023 - 06.2024
  • Encouraging students to apply their knowledge in real-world situations.
  • Mentored students in computer technology, providing individualized support and fostering personal growth.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided constructive feedback on student work, guiding them toward higher levels of achievement in computer technology skills.
  • Managed classroom effectively, establishing clear expectations and maintaining a respectful learning environment for all students.
  • Planned and implemented curriculum to teach up-to-date technology to 50 students.

Access Services Rep

ED Baylor Scott and White
01.2021 - 03.2024
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Trained new staff on hospital processes and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted and interacted with patients in a professional manner to obtain information, and answer questions.
  • Secured patient information in compliance with HIPAA privacy rule standards to protect patient's privacy.

Senior Patient Service Representative

Pediatrics Advocate Health Care
04.2014 - 05.2020
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used EPIC to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Serves as a role model by conducting self in a responsible, professional manner.

Customer Service Associate

Walgreens
04.2012 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Fine Jewelry Sales Associate

JCPenney
10.2010 - 02.2012
  • Completed store opening and closing procedures as per company guidelines.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

Associate of Arts - Social Work

Austin Community College
Austin, TX
05.2024

Skills

  • Data entry
  • Problem-solving
  • Adaptability
  • Excellent written and verbal communication skills
  • Professionalism
  • Strong work ethic
  • Microsoft Office
  • EPIC (EHR)
  • Phone and Email Etiquette
  • Group and individual instruction
  • Materials Preparation
  • Classroom Management
  • Assigning and Grading Work

Certification

  • Medical Office Training - 50 hrs

Timeline

Computer Technology Teacher

Jubilee Charter School
08.2023 - 06.2024

Access Services Rep

ED Baylor Scott and White
01.2021 - 03.2024

Senior Patient Service Representative

Pediatrics Advocate Health Care
04.2014 - 05.2020

Customer Service Associate

Walgreens
04.2012 - 05.2020

Fine Jewelry Sales Associate

JCPenney
10.2010 - 02.2012

Associate of Arts - Social Work

Austin Community College

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