Dominique Zaragoza

Customer Service

• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Resolution

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Complied with established internal controls and policies.

Retention

• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Identified changing customer needs and adapted service strategies to meet them.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.