Dominique C. Coburn

• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Prepared and processed lease and rental applications using Yardi.
• Utilized social media, CraigsList, banners and signs to advertise vacant apartments.
• Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
• Managed property financial records by collecting rent from 311 tenants and reconciling monthly accounts payable and receivable.
• Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
• Trained and motivated leasing staff during bi-monthly trainings.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Oversaw monthly collections of over $180k in funds, maintaining high payment rates by building positive relationships with tenants.
• Followed up on delinquent tenants and coordinated collection procedures.

Responsible for all Section 8 vouchers and renewals.

• Solely responsible for all delinquent account and evictions.
• Scheduled and maintained working relationships with all vendors and contractors.
• Performed all unit inspections (756 units).
• Completed file audits.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Supervised staff of collectors, monitoring phone calls and letters.

• Managed the daily operations of the apartment site and supervised 10 employees.
• Monitors cost, timeliness and quality of work performed by staff and vendors.
• Created budgets.
• Prepared Certs and re-certs for HUD qualified prospects.
• Conducted walk through inspections on each unit bi-annually.
• Developed policies and procedures for the property.
• Performed duties as a member of the tenant selection team and ensures the completion of work for HUD subsidized apartments.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

• Monitors cost, timeliness and quality of work performed by staff and vendors.
• Prepared Certs and re-certs for HUD qualified prospects.
• Conducted walk through inspections on each unit bi-annually Performed duties as a member of the tenant selection team and ensures the completion of work for HUD subsidized apartments.
• Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
• Drafted budgets for programs and ordered materials that were needed for certain activities.
• Planned resident outings and special events to mark holidays and celebrate special occasions.

• (3 communities totaling 247 units)
• Prepared annual budgets.
• Responsible for actively increasing occupancy from 71% to 90.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.