Dominique C. Young
Summary
To seek and maintain full-time position, utilizing interpersonal skills, excellent time management and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ready to achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Incoming Claims agent Caller
Sitel Group
05.2022 - 03.2023
- Incoming auto claims calls
- Data Entry
- Gathering Auto insurance customers policy info & incident occurred
- Working with multiple software & programs
- Working with customers, third party, law firms, body shops
- Team and one on one meetings
Outbound Customer Service Caller
RemX
10.2021 - 12.2021
- Outbound insurance payer calls
- Data Entry
- Gathering Patient benefit coverage
- Team meetings
- Work with multiple software & programs/salesforce
Administration Assistant
Browns Moving & Storage
03.2021 - 10.2021
- Scheduling customer move
- Data Entry
- Advertisement
Foster Parent Recruiter/Trainer/PDR Caller
New York Foundling TFCO
08.2013 - 03.2021
- Provide daily PDR (Parent Daily Report) data to program supervisors and team members referencing youth behaviors, engagement and foster family's stress
- Recruit, train, and facilitate certification of foster parents
- Work closely with program supervisor around recruitment needs
- Organize & co-facilitates weekly foster parent & clinical meetings
- Submit foster parent and youth information in Connections/evolv
- Monthly visits with foster parents
Skills Trainer
New York Foundling Blue Sky Program
09.2012 - 08.2013
- Provided guidance to youth involved in the Juvenile Justice Initiative and support to their families so the youth can remain within their homes, avoiding being detained in an institution
- Worked closely with children to build select skills and work on their goals while incorporating role playing, teaching, and debriefing (ie: behavior management, communication, coping, problem solving, and/or study skills)
- Documented each skill training session with the youth using Quickbase
- Reported emergencies to supervisor (ie: runaways, accidents, or medical problems)
V.I.P Home Health Services, Home Health Aid
06.2007 - 10.2010
- Worked with patients diagnosed with Diabetes, in Hospice, and suffered from Strokes
- Handled patient transportation to/from appointments, positioning and mobility assistance
- Assist elderly clients to gain independence
- Help patients with bathing, dressing, daily hygiene and grooming
- Provide behavioral/emotional support as well as supervision for those with Dementia and Alzheimer's
- Ensure the safety and well-being of patients
- Maintained privacy and confidential patient information
- Engage patients with games, crafts, cooking, music, reading and other activities
Family Aids, INC, Home Health Aid
09.2006 - 06.2007
- Handled patient transportation to/from appointments
- Provided assistance to patients with bed positioning and mobility
- Assisted elderly clients to gain independence
- Maintain strong client relations to ensure trust building
- Maintained privacy & confidential patient information
- Engaged patients with social activities (ie: games, arts & crafts, cooking, music, dance, and reading)
Education
Bachelors of Science - Correctional Program Support Services
University of Phoenix
02.2023
undefined
College of New Rochelle
2018
High School Diploma -
Harry S. Truman High School
New York06.2006
Skills
- General
- Proficient in
- Microsoft Office (ie: Word, Excel, Outlook)
- Excellent communication skills
- Deadline Oriented
- Excellent at team building exercises
- Dependable and Supportive
- Event planner/organizer
- Medical Assistant (CNA) / Clinical
- Record and monitor patient's' temperature, pulse, blood pressure and respiration
- Handle patient transfer, safely lifting up to 80 pounds using hoyer lift, wheelchairs, canes and walkers
- Provide support to families through educational prevention and care
- Ensured that patients followed specific food regiments & proper dieting, ambulating assistance, turning, and positioning
- Monitor fluid intake and output levels
- Exceptional Recordkeeping Abilities
Certification
Multidimensional Treatment Foster Care (MTFC) & Treatment Foster Care Oregon (TFCO) certification, Home Health Aid Certified (HHA) Certificates in Universal Precaution, Mental Illness, and Infection
Timeline
Incoming Claims agent Caller
Sitel Group
05.2022 - 03.2023
Outbound Customer Service Caller
RemX
10.2021 - 12.2021
Administration Assistant
Browns Moving & Storage
03.2021 - 10.2021
Foster Parent Recruiter/Trainer/PDR Caller
New York Foundling TFCO
08.2013 - 03.2021
Skills Trainer
New York Foundling Blue Sky Program
09.2012 - 08.2013
V.I.P Home Health Services, Home Health Aid
06.2007 - 10.2010
Family Aids, INC, Home Health Aid
09.2006 - 06.2007
Bachelors of Science - Correctional Program Support Services
University of Phoenix
undefined
College of New Rochelle
High School Diploma -
Harry S. Truman High School
Similar Profiles
Juliet Chidinma OnyekwuJuliet Chidinma Onyekwu
Outbound Sales Specialist at Sitel GroupOutbound Sales Specialist at Sitel Group
Swati ChaudhariSwati Chaudhari
Customer Service Representative at Sitel GroupCustomer Service Representative at Sitel Group
Adria GuruléAdria Gurulé
Customer Service Representative at Sitel GroupCustomer Service Representative at Sitel Group
ILHAN RADETINACILHAN RADETINAC
Research Assistant at Sitel GroupResearch Assistant at Sitel Group
La Taja Brown-JacksonLa Taja Brown-Jackson
Answer incoming calls and assist employees with initiating claims, and clarifying claim information at SedgwickAnswer incoming calls and assist employees with initiating claims, and clarifying claim information at Sedgwick