Dominique Denis
Miami,FL
Summary
Server with over six years of experience bringing enthusiasm, dedication, strong teamwork, exceptional work ethic, and a drive to meet customer needs and promote long term loyalty. Self motivated with a strong commitment to service. Offering extensive knowledge in service and hospitality with a substantial sales background; mastered upselling. Strong wine and liquor knowledge. Exceptional personal presentation, mannerisms, and professional communication skills. Multi-tasking wizard. Commitment to detail throughout the entire customer experience process. Genuine desire to make others happy. Well-developed and persuasive communication skills, and has the ability to interact with individuals at all levels and all diverse backgrounds. Thrives in high stress, high volume, fast paced environments. Possesses immense marketing skills to promote the business. Strives to contribute to the overall teamwork and success of my team.
Overview
9
9
years of professional experience
Work History
Pool & Beach Server
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
Miami Beach, FL
12.2020 - Current
- Welcomed guests with personable attitude, high energy, and smile.
- Assisted customers in selecting menu items as well as recommending alternative items for food allergies and gluten intolerances.
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
- Upsell specialty drinks/bottles, and suggested appetizers & desserts to consistently maintain high check averages and optimize sales.
- Cultivated an immaculate personalized experience for each one of our high end guests in our Cabanas.
- Recommended dining options and other activities to do on property.
- Advised guests and employees on current and upcoming events, including festivals, concerts, and special guest appearances to facilitate interest.
- Informed guests about our night club, LIV, and assisted with any service need to maintain high satisfaction and brand loyalty.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to numerous customers per day at high volume establishment.
- Obtaining new Trip Advisors reviews each and every week.
VIP Bottle Service Waitress
Ghost Bar & Lounge
Hollywood, FL
02.2021 - 11.2022
- Greeted VIP clientele, assisted with bottle service selection, maintained table needs, and left lasting impression to ensure return visits and recommendations to venue.
- Strong knowledge of liquor, champagne, and mixed cocktails for recommendations and upselling.
- Assisted guests with drink minimums and bottle service orders.
- Accurately and quickly calculated and closed checks.
- Solid ability to multitask large sections during high volume times while anticipating guests’ needs.
- Delivered drink and bottle orders from bar in prompt timely manner.
- Provided my VIP guests with an unforgettable bottle parade with lights and signs to present their bottles, providing them with the ultimate miami night life experience.
- Consistently checked back to make sure my guests' glasses were never empty, their sections remained clean, and fully stocked at all times..
- Effectively communicated with management, guests, and coworkers in order to fulfill and address an issue or needs requested by guests.
Cocktail Waitress/Bartender
Seminole Hard Rock Casino & Hotel Hollywood
Hollywood, FL
08.2019 - 12.2021
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Took guests orders, served drinks, and collected payment in a courteous and efficient manner.
- Regularly checked on guests to ensure satisfaction with beverages.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Accurately recorded orders and partnered with team members to serve beverages that exceeded guests' expectations.
- Constantly looked for service opportunities and increased revenue with up-selling techniques.
- Answered guest questions and was knowledgeable about property events and attractions.
- Adhered to all cash handling procedures.
- Ensured guest satisfaction in assigned areas and other areas if necessary.
Server
Twin Peaks Restaurants
Davie, FL
12.2016 - 11.2019
- Attended to customers upon entrance by greeting them with a smile and making them feel welcomed.
- Explained our features of the day, promotional events, and specials that promote the good will and profitability of the business.
- Made recommendations, and answering any questions guests may have about the menu.
- Upsell on drinks, food, and desserts.
- Fast and accurate order taking.
- Prepared customers drinks timely and accurately.
- Demonstrated strong teamwork by collaborating with other servers/bar staff to run hot food and cold drinks, prepare & serve desserts, and sing for birthdays.
- Provided not only an immaculate dining experience, but a welcoming and fun environment for the guests from start to finish, guaranteeing they would return and eventually become regulars.
- Checked back for re-orders, pre-bussed, delivered and settled the check properly and time efficiently.
Education
Associate -
Broward College
Fort Lauderdale, FLPre License 63 hour Real Estate course completed in Real Estate - undefined
High school diploma - undefined
Western High School
Skills
- Exceptional interpersonal, communication, and listening skills
- Extensive hospitality background
- Thrives in fast pace, high volume environments
- Trained in liquor, wine, and food service
- Effective communication
- Upbeat, outgoing, positive attitude
- Adaptability & flexibility
- Organizational skills
- Marketing skills
- Food & beverage specialist
- Upselling specialist
- Highly responsible & reliable
Additional Information
Instagram - @badgaldomi_
Timeline
VIP Bottle Service Waitress
Ghost Bar & Lounge
02.2021 - 11.2022
Pool & Beach Server
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
12.2020 - Current
Cocktail Waitress/Bartender
Seminole Hard Rock Casino & Hotel Hollywood
08.2019 - 12.2021
Server
Twin Peaks Restaurants
12.2016 - 11.2019
Associate -
Broward College
Pre License 63 hour Real Estate course completed in Real Estate - undefined
High school diploma - undefined
Western High School
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